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Thread: Intex pump failer?

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    Intex pump failer?

    Has anyone had any problem out of an Intex sand filter pump. Mine was working fine yesterday, then all of a sudden
    I look outside and nothing. Check on pump it's hot. I let it cool off and try to restart it and it start whining. Looks like it's toast. Can you hook another pump to the intex sand filter?

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    Mod Squad Bama Rambler's Avatar
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    Re: Intex pump failer?

    You should be able to. You'll need a fairly small pump. How old is it?
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: Intex pump failer?

    Just faxed claim to Intex. Hope they send me a new one. I've only had it for a year.

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    Join Date
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    SW Ohio
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    Re: Intex pump failer?

    my 1600 gph intex sand filter pump combo only lasted 3 weeks and Intex sent me a new pump and filter combo and I did not even have to send the original one back, but I hooked up a Hayward half horsepower pump to my sand filter and it works great, have you tried removing the pump strainer basket and look to see if any debris is in the impellor that is what was wrong with mine, mine had hair in there took out the hair and spun the impellor by hand and turned it back on and it works perfect......Mike
    18x52 intex ultra frame pool 6981 gallons, 1 HP LL pump with 19 in sand filter,BBB method,borax 50ppm
    leslies DPD test kit + fas-dpd chlorine test kit + borates test strips
    thru wall skimmer,hard plumbed with 2 returns 1 1/2 sch 40 pvc
    1 large fountain 1 inch sch 40 pvc,shut off ball valves on all

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    Join Date
    Aug 2012
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    Orlando, FL
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    Re: Intex pump failer?

    Yep, mine stopped working after about 6 months. Intex had already replaced it out of the box so they wanted me to send it back. I had a new one on hand so I hooked it up. Pressure is higher on the filter but I'm not going to see about it. Pool is crystal clear.
    Sharkline Reprieve 15x52 (3/14). Still using Intex 2650 Sand Filter with Hayward Power-Flo Matrix 3/4 HP pump (6/15). Solar Cover cut into strips for easy removal, (2) 2*10 Space Saver solar panels. Swim Jet HD Robot (by Aquabot) (3/15). Chlorine Liquidator (4 gal). 4 person hot tub. Hard pipe is the way to go for improved flow! Retired Lil Shark (3/15). Starite Max E Therm 333k BTU Propane Heater w/ 24 gal tank (7/15).

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    Join Date
    Apr 2012
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    SW Ohio
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    Re: Intex pump failer?

    Good deal
    18x52 intex ultra frame pool 6981 gallons, 1 HP LL pump with 19 in sand filter,BBB method,borax 50ppm
    leslies DPD test kit + fas-dpd chlorine test kit + borates test strips
    thru wall skimmer,hard plumbed with 2 returns 1 1/2 sch 40 pvc
    1 large fountain 1 inch sch 40 pvc,shut off ball valves on all

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    Re: Intex pump failer?

    Thanks for the ideas. I think I'll take mine apart to see if anything is clogging it up. This site is the best.

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    Re: Intex pump failer?

    Intex approved warranty claim. My new one is on the way.

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    Re: Intex pump failer?

    Received my new Intex pump and installed it yesterday, working great. The Intex customer service was very easy to deal with. Just remember to keep your receipt.

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    Re: Intex pump failer?

    I put in a claim on Wednesday morning and got the new pump Friday morning. I was really surprised. Just had to email a copy of the receipt.
    1) 7500 Gallon Free Form Gunite Pool / 800 Gallon Gunite Spa
    2) EasyTouch 8 Automation / IC20 Intellichlor
    3) Intelliflo VS Pump for pool and water features - Cartridge and DE Filter / 2 Speed Pentair Pump for Spa and Cartridge Filter

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    Re: Intex pump failer?

    If you don't mind, what day of the week and time of day did you call? I just got off the phone with customer service about a SWCG that won't generate chlorine despite it running through the cycle. I was told my salt was low. That isn't what the salt test says and I don't get a low salt error code. I was told the sun is burning off the chlorine. There is 50 PPM CYA and it has been cloudy most of the time I have had the pool open this year. When I explained that the bubbles I used to see are no longer there, I was told there are not supposed to be any bubbles. At that point I just gave up. It was clear that I was getting nowhere and she was not going to honor the warranty. I can't decide whether to try again or just let it go.

    People complain about bad customer service from phone and cable companies, but they cannot touch the experiences I have had with Intex over the last few years. I was finally able to get a pump gauge replaced last year, but even then I came away wishing I had just bought one.
    18'x48" Intex metal frame pool, 1600 Intex sand filer/pump combo, Intex SWCG.

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    Jamison04's Avatar
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    Re: Intex pump failer?

    The 1600 Intex pump we had lasted a year and a half. I believe it is equivalent to a half horse pump. I found a used 1/2 horse pool pump at a garage sale and hooked that up to the little 14" intex sand filter. That was the hard part getting the hoses to fit and adapt from the pump to the Intex filter. It took a lot a ingenuity but it worked for the remainder of the season until I could replace it all.
    So yes, you can use another pump with the intex filter as long as the new pump doesn't exceed gpm rating or the filtering capacity of your sand filter.

    24'x52" Artesian w/ Portifino liner - Hayward 1hp powerflo matrix w/24" sand filter - AquaTrol RJ SWG. Solar heating to come. -

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