I bought the house in August and the filter has not worked properly since we moved in. Today I did some research and I took the top off and cleaned all the tubes; there was stuff caked at the top and of course the tubes were nasty. Who ever setup this filter system did not make it easy because we have to cut the PVC pipe just to take the lid off. So we have put in new pipe, we removed the shut off valve because of how they plumbed it we were not able to add it back. We are getting absolutely no pressure and the pump is not filling up correctly with water. The pump is about half full and I can hear water running in the filter. If we open the backwash water comes streaming out and if I open the small valve at the top water will come pouring out. Why do we not have a full basket in the pump and showing no pressure on the filter?
First time I have ever owned a house with a pool, first DE filter of all my friends and family and I am completely lost. We have had 2 service technicians come out. One new nothing about the system and basically told me he would have to start off from the ground up. The second one said the type of filter I had was not cleanable and I would have to replace the filter. He recommended a paper filter. I really do not want to give up the DE and I was positive he was wrong about not being able to clean but now that I have researched and cleaned it ... I am lost... help... thanks!!!