Hey everyone, long time lurker, first time poster.
First let me say how much I appreciate this site. It was a major, major help when my wife and I decided to take the plunge and have a pool put in last summer. I refer to it always and often.
Anyway, after we decided on our builder and went through all the other pool incidentals, there was a discussion about whether we needed to purchase a winter cover since we were having an auto cover installed. The pool builder actually talked us out of it. Said there really was no need for a winter cover if a customer paid to have the auto cover installed. He did say he had some customers with both, but more and more with just the auto cover. Without ever having any real issues.
After an extremely fun summer with very little problems, fast forward 10 months later. During this fine 67 degree day we had here in the Midwest I was out cleaning the cover and getting all the misc. dirt and leaves off. I even got some vinyl cleaner on it and got it looking brand new. It was then (after about two hours of cleaning) I noticed a spot right about in the middle that was still wet with water. Not thinking anything of it I just wrapped another dry towel around my pool brush to mop it up. That's when I knew there was trouble. I spotted not one, not two, but three little holes where the water was coming up through the cover.
I'm planning on calling my builder this next week, but wanted to get the thoughts of you fine, knowledgeable people first. I'm inclined to think that the auto cover maybe wasn't meant to be used as a winter long cover and now we have a very expensive option that's damaged. It can be repaired of course, but it's especially disappointing that we haven't even had the pool 12 months and something like this happens. The fact that the builder sold us on this idea just adds to the frustration.
I checked the covers warranty and of course it has an exclusion in it for the "occurrence of minor pinholes" which leads me to maybe assume they wouldn't stand behind this problem in the warranty. Though, when looking at these holes, they are much bigger than what I would define as a "pinhole".
Anyway, what do you guys think? Am I making a mountain out of a mole hill? Should I just have it repaired and move on with my life? Or is this something the builder should definitely stand behind? What kind of response would you expect from your builder with this kind of issue?
Thanks in advance, I appreciate everyone's thoughts and comments. I attached a pic for those interested. Of course it's pretty hard to see unless you can zoom up close. But believe me, the holes are there!!!