I'm desperately need help and answer from a problem just created. Please help!
I'm a new owner of a pools maintenance service company, I've sub-contracting plasterer (licensed company) to plaster my customer's pool. It has been over a year, and nothing bad had happened. Last week, I started up a pool (plastered with diamond brite) after filled up 3 days (a deep pool with well water). The next 2 days, the pool was turning very milky. I consulted the ex-owner and he told me that the water could have too high calcium, to put in more acid should get rid of the cloudiness.
I did what I was told, clearly the cloudiness had gone away after 2-3 days. My pool tech went to clean the pool after, it left a lot of wheel marks on the deep end bottom of the pool like tic-tact-toe. Of course the pool owner was very upset.
I consulted the ex-owner again (he has been in the business for over 40 years). He told me to lower the ph and start brushing the bottom daily. I have asked some other people who were in the business for a long time too. They all told me to do the same thing.
5 days over, the pool did not get any better and actually got worse. It was because the brushed area plus the streak marks look so different from the shallow area. I've been trying to look for an answer to fix it and also want to know how to prevent it never happened again.
The calcium level was 400. We used the softened water. This is the only different from my other pools. I wonder if the calcium from the plaster was drawn by the water since the water was filtrated (no more calcium and potassium). That was why the water turned cloudy. And the wheel marks were darker than the rest of the area because the calcium was removed by the wheels.
Please explain to me if you know the answer. What should I do?