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Thread: Polaris Problems

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    Polaris Problems

    I have a Polaris 380 that constantly gets hung up at the hose/pool connection on the wall and in my L shaped pool, the unit always gets hung up when it makes the right angle turn. It goes to the wall and just stays there. The reverse valve will pull it away but then it just goes back to the same place on the wall. I have replaced the float and the reverse valve and the gear, which never lasts long as it always gets stuck against the wall. See Pic

    I am thinking about going back to a 280, but am afraid I will have the same problem.

    With regard to getting stuck at the hose connector, anyone have any ideas for some fix there?\

    Thanks

    [attachment=0:2npfaosb]pool.jpg[/attachment:2npfaosb]
    Attached Images Attached Images

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    In the Industry

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    Re: Polaris Problems

    try adjusting the thrust jet on the back above the tail connection

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    Re: Polaris Problems

    Thank you - I have tried every possible combination of adj the thrust jet and the speed of the hose, to the speed of the whole unit?

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    happyheathen's Avatar
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    Aug 2012
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    Re: Polaris Problems

    Have you tried using PVC to re-located the pressure fitting - either away from the 'L' or right in the middle of the 'L'?

    I'm thinking there has to be some combination of the angle of the thrust (which I'm guessing is a function of the pressure fitting) and the shape of that specific spot.
    1-' of pipe and a half-dozen fittings + 2 hours could get you multiple locations and directions for the fitting.

    Just a guess
    Dave
    Sacramento
    1980's 15,000 Gal IG Plaster; 1 1/2 hp Hayward Northstar; Hayward Swimclear C3025 Cartridge Filter (325 sq ft, nom.); Pentair Legend; Polaris PB4-60; Equipment 40' from pool. p.s.: it's an aye-aye.

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    Re: Polaris Problems

    Is the connection it is getting caught on the same connection where the Polaris is connected at?

    In any case, cut the hose so it is within 6" further or shorter than the furthest point in the pool it will need to get to from the dedicated return line. This will remove any extra slack in the hose. Then, put the hose in a bathtub with hot water for an hour to erase any memory the hose may have. If the issue persists, which it should not, lower the thrust jet just a little bit to prevent it from climbing to this connection in the first place. However, I'm confident this is an issue with the hose or the shape of your pool and not an issue with the cleaner.

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    Re: Polaris Problems

    That makes sense. I'll cut the hose and heat it up and turn down the power. Those are all good ideas. I'll let you know.

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    Join Date
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    Re: Polaris Problems

    I second the heating suggestion. I have had to re-tune my 380 ( thrust-nozzle, pressure relief valve & hose angle ) since I put in my new 2" skimmer pipe & re-plumbed my equipment pad. to make it cover the pool properly. Even so, the thing want's to tangle itself up toward the end of a 2 hour session, due to the hose taking a "set". It is worse this time of the year, when the pool temp drops to 50-55 degrees. Taking the hose apart, warming it up & re-assembling it usually makes the cleaner forget how to tangle iself up.
    15K gallon in-ground gunite/plaster pool(58 year-old Anthony Bros.), 15'x30', depth 3-1/2'->8' . Hayward Ecostar pump. Hayward DE-3600 filter with Variflow 710XR50 1-1/2" valve. Polaris 380 cleaner & "the pool cleaner (suction)". Main-drain suction disconnected. New skimmer suction plumbing 2" PVC. Single return line 1" copper. Cleaner line 1-1/2" copper, re-plumbed in pump-house (PVC) for either suction or pressure. Hayward 3/4HP PB4 booster pump. Leslie's 260 BTU Coppertherm heater. All new suction interconnect plumbing 2". Return plumbing, filter-to-booster, 1-1/2". Single return to pool 1". All equipment located 2-1/2ft. above pool bottom level ( neg. 5ft. from surface ).

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    Join Date
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    Re: Polaris Problems

    I'm not sure how old your Polaris is, but if it's older and you are looking at replacements, you might consider going to a robot.

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    Re: Polaris Problems

    Thanks for the tips!

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    malcolmb5325's Avatar
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    Re: Polaris Problems

    I did notice a float between the cleaner and the back up valve. With it in this position and when the back up valves comes on it will tend to "lift" the cleaner up to the surface. By moving the float towards the back up valve it will make it tend to pull the cleaner along the under the water and this will reduce the cleaner lifting and getting caught on the hose and wall fittings.
    16,000lts Fibreglass, Magna Mineral Pool Water
    Jandy CV340 Cartridge filter, Zodiac TRi SWC, Z4 iAqualink, Jandy Laminar Jets, Solar Heating, Spa Jets with Jandy 1.5hp Epump operating everything.

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    Re: Polaris Problems

    I'm curious about something, because I'm also troubleshooting a Polaris hang up. If you manually stretch the hose and bring the polaris all the way to the far end of your picture, what happens? In my pool, even after straightening out the hose and getting it into a new area, the polaris will tend to migrate right back to the wall it was up against in the first place. Could that be due to the hose memory you are suggesting above? Interesting. Expecting the unit to run smooth in very cold winter water temps may be more than I should be expecting. Thanks. Pretty L shaped pool.
    25,000 gallon, plaster, salt water system, polaris 360 cleaner, Knoxville, TN, 10 years old (first time pool owner)

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