FALSE READINGS: high levels of chlorine (usually > 10 ppm) will quickly and completely convert phenol red into another pH indicator (chlorphenol red). This new indicator is a dark purple when the water's pH is above 6.6. Unfortunately, some pool operators mistake the purple color for dark red and think the pool water is very alkaline and wrongly add acid to the pool.
When a sanitizer level is not extreme, only some of the phenol red may convert to chlorphenol red. However, purple + orange (for example, pH 7.4) = red. This error is more subtle as no purple color is observed and the operator does not suspect that a false high pH reading has been produced. Some operators neutralize the sanitizer first by adding a drop of chlorine neutralizer (i.e. sodium thiosulfate). However, thiosulfate solutions have a high pH and, if heavily used, may cause a false higher sample pH.