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Thread: Another entertaining pool store visit

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    cwuffman's Avatar
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    Another entertaining pool store visit

    In my ongoing quest to locate new sources and pricing of liquid chlorine, I stopped by a local Leslieís Pool Supply. A friend that owns a pool (not a BBBír ) said that the woman that runs this store is very reliable. When I arrived she was beginning to help another customer, but asked me what I was looking for. The following is not a perfect quotation, but is pretty close to what transpired.

    Me: Do you have liquid chlorine?

    PSL (pool store lady): No, we donít carry it. We have the powder.

    Me: Thanks, anyway, I am only interested in liquid chlorine.

    PSL: You shouldnít use that in your pool. Itís not good for plaster pools.

    Me: Why?

    PSL: Itís got like bleach in it. Itíll damage plaster.

    Me: It is the same as bleach.

    PSL: No, itís got lithium in it.

    Me: Liquid chlorine just has sodium hypochlorite.

    PSL: No itís not. We have sodium hypochlorite powder. (probably meant calcium hypochlorite???)

    Me: Thanks Iíll stick with liquid.

    PSL: Thatís bad for your pool. Iíll look it up here and show you. Itíll only take a minute.

    Me: Thatís okay. Thanks anyway.

    No point in stirring it up in front of her customer.

    To think that I was once at the mercy of these folks!!
    29,000 gal rectangular Pebble Sheen in ground pool with raised spillover spa,3hp Pentair variable speed pump, Polaris 280 cleaner with booster pump, Pentair 520 cartridge filter, Pentair Master Temp 400 heater, Stenner 45MPHP10 Peristaltic Pump, TF-100 Test Kit & Speedstir

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    kkendall's Avatar
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    Re: Another entertaining pool store visit

    A local Ace Hardware by me has 10% liquid chlorine on sale ... I believe it was $9.49 / 2 gallons
    * 18.5 K Gallon, 8ft deep, IG, Pebble Radiance * Pentair VS 3050 Pump w/420 Cartridge Filter
    * Blue Square Q-360 In-floor Cleaning System * UltraPure UPP25 Ozone Generator
    * Pool startup: 09-04-2012 * TF-100 Test Kit

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    cwuffman's Avatar
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    Re: Another entertaining pool store visit

    That's a bit of a drive from the Houston area! Another local pool store has 4 gallons of 10% for $14.99.

    Sam's just changed from 3 each 182 oz. jugs 6% for $8.49, to 3 each 121 oz jugs 8.25% for $8.99. 2.8 oz less pure sodium hypochlorite for $.50 more.
    29,000 gal rectangular Pebble Sheen in ground pool with raised spillover spa,3hp Pentair variable speed pump, Polaris 280 cleaner with booster pump, Pentair 520 cartridge filter, Pentair Master Temp 400 heater, Stenner 45MPHP10 Peristaltic Pump, TF-100 Test Kit & Speedstir

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    UnderWaterVanya's Avatar
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    Re: Another entertaining pool store visit

    Quote Originally Posted by kkendall
    A local Ace Hardware by me has 10% liquid chlorine on sale ... I believe it was $9.49 / 2 gallons
    Ouch! That's pricey.

    Here in Charlotte NC area the Leslie's I like to torment... 'er frequent, from time to time has no liquid chlorine and NO MA. They claim it is a restriction of the suburb they are in (Matthews, NC) but I have not been able to find out if this is true. In any case - they never tried to talk me out of using either - but acted surprised when I went to another suburb and bought MA...

    I haven't had the heart to tell them I am using bleach for my primary chlorination source.
    Inlaws Pool Boy since June 14th 2012, Pool built ~ 2003, In-Ground, 16'x32'
    13500 gal, Vinyl Liner, Fiberglass Slide, TF-100 Test Kit, Hayward 210T
    sand filter, A.O. Smith 1.5HP main pump motor (C48L2N134C1),
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    cwuffman's Avatar
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    Re: Another entertaining pool store visit

    Isn't that something! We feel almost guilty for not using most of the unnecessary products they sell.
    29,000 gal rectangular Pebble Sheen in ground pool with raised spillover spa,3hp Pentair variable speed pump, Polaris 280 cleaner with booster pump, Pentair 520 cartridge filter, Pentair Master Temp 400 heater, Stenner 45MPHP10 Peristaltic Pump, TF-100 Test Kit & Speedstir

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    UnderWaterVanya's Avatar
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    Re: Another entertaining pool store visit

    Quote Originally Posted by cwuffman
    Isn't that something! We feel almost guilty for not using most of the unnecessary products they sell.
    LOL - only when they are nice and knowledgable - even if they have misguided notions in some areas there are a few that are well versed in the equipment and helpful in that respect. You hate to use a store's resources and not give something back.
    Inlaws Pool Boy since June 14th 2012, Pool built ~ 2003, In-Ground, 16'x32'
    13500 gal, Vinyl Liner, Fiberglass Slide, TF-100 Test Kit, Hayward 210T
    sand filter, A.O. Smith 1.5HP main pump motor (C48L2N134C1),
    Hayward SuperPump (model ?), Polaris 380 & PB4 Booster Pump

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    Re: Another entertaining pool store visit

    Went to a Leslie's store to get a small bucket of hardness plus. Last time I needed calcium, the store around the corner didn't have any, so I didn't even bother to check there and went back to the store where I got it before.

    Had them test a sample while I was in there. I'll admit, I'm a total noob at this, but I have now come to where I completely trust my results.

    I watched him perform the TA test, and as soon as it switched color, he commented at how LOW my TA is. I asked him to add another drop... he did. The sample changed some more. One more drop after that didn't do anything (I knew it wouldn't cuz that is the result of MY OWN test)

    I explained that for the drop based tests where you expect color change, you continue adding until the last drop produces NO FURTHER color change, then subtract that last drop from the count. He didn't know this! He said he was trained by someone that has been in the business for 20 years.

    Then he tests my CYA. He says it's 100. I smiled and commented that it wasn't. He redid the test - he said it was 50 the second time.
    ========
    When I got home, I thought I would amuse myself a bit more and took a sample to the store around the corner. Their test results were quite a bit different from the other store! Hmmm - same water, different store.

    When he tested the CYA - he commented it was really high...100. Again, smiling, I just said sorry, that isn't possible. He looked shocked by my response. I explained that I don't put anything into the pool that would raise it. He ran it again.... 45 this time (same as my own test result).

    If they're trying to push product onto their customers by fudging their tests, high CYA isn't a test where they would even have anything to sell an unsuspecting customer. So I guess I can conclude their test results aren't skewed intentionally to sell you something, they're just sloppy, or poorly trained (or both).
    * 18.5 K Gallon, 8ft deep, IG, Pebble Radiance * Pentair VS 3050 Pump w/420 Cartridge Filter
    * Blue Square Q-360 In-floor Cleaning System * UltraPure UPP25 Ozone Generator
    * Pool startup: 09-04-2012 * TF-100 Test Kit

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    UnderWaterVanya's Avatar
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    Re: Another entertaining pool store visit

    Quote Originally Posted by kkendall
    When he tested the CYA - he commented it was really high...100. Again, smiling, I just said sorry, that isn't possible. He looked shocked by my response. I explained that I don't put anything into the pool that would raise it. He ran it again.... 45 this time (same as my own test result).
    If you were watching - could you tell what they did wrong to get a result 2x the true result? The only thing I can think of: wrong ratio of reagent to pool water.

    Quote Originally Posted by kkendall
    If they're trying to push product onto their customers by fudging their tests, high CYA isn't a test where they would even have anything to sell an unsuspecting customer. So I guess I can conclude their test results aren't skewed intentionally to sell you something, they're just sloppy, or poorly trained (or both).
    I fully agree. I think the advice sometimes may be based around sales - but I think the intention is to help. I wish they were better at testing - it would be helpful to have a second opinion sometimes - but it needs to be one you trust.
    Inlaws Pool Boy since June 14th 2012, Pool built ~ 2003, In-Ground, 16'x32'
    13500 gal, Vinyl Liner, Fiberglass Slide, TF-100 Test Kit, Hayward 210T
    sand filter, A.O. Smith 1.5HP main pump motor (C48L2N134C1),
    Hayward SuperPump (model ?), Polaris 380 & PB4 Booster Pump

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    Re: Another entertaining pool store visit

    Quote Originally Posted by cwuffman
    That's a bit of a drive from the Houston area! Another local pool store has 4 gallons of 10% for $14.99.

    Sam's just changed from 3 each 182 oz. jugs 6% for $8.49, to 3 each 121 oz jugs 8.25% for $8.99. 2.8 oz less pure sodium hypochlorite for $.50 more.

    I've been getting my stuff from Home Depot. They have 8.25% bleach for $2.98 a gal which is barely cheaper than your Sam's price. They also have MA but you go outside to get it (the stuff inside is "safe") 2 gal in a box. It even has a picture of a pool on the bottle
    Blaine

    50' x 22' 27k gal shotcrete freeform, 2hp 2 sp Pentair Whisperflo, Pool Pilot RC-52 SWCG, Pentair TR 100 sand filter, Polaris 280, 2 Pentair Intellibrite LED lights with controller, french gray plaster, Butterfield U-20 "smoke"integral colored salt finish concrete cantilever deck on one side, flagstone coping on the other.

    My pool build:
    osage-hills-pool-build-t50526.html

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    Re: Another entertaining pool store visit

    At Rural King MA is 399 a gallon and it is the 31.45 baum thats alot cheaper the HD or Lowes......Mike
    18x52 intex ultra frame pool 6981 gallons, 1 HP LL pump with 19 in sand filter,BBB method,borax 50ppm
    leslies DPD test kit + fas-dpd chlorine test kit + borates test strips
    thru wall skimmer,hard plumbed with 2 returns 1 1/2 sch 40 pvc
    1 large fountain 1 inch sch 40 pvc,shut off ball valves on all

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    Swampwoman's Avatar
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    Re: Another entertaining pool store visit

    Wow. That's cheap MA! Where do you live?

    I (belatedly) discovered to my pleasure that the company that constructed my pool (and closed it this week) sells 12.5% in recycled bottles for $12.99 for a case of 4, making it reasonably priced per ppm (though not necessarily cheaper than Aldi bleach at 1.19 for a jug that will net me 2 ppm but handier and less space-consuming). Even more exciting to me, though, this program makes it much more environmentally astute! I really really HATED wasting all that plastic every week all summer long.

    They keep a $6 deposit on the case and 4 bottles to ensure you return/refill em. I wish all the pool stores would do this instead of the way Leslie sells its liquid chlorine -- 2 bottles in a cardboard case -- what a waste of packaging materials!

    BTW, I live in Grand Rapids, MI, so if anyone sees this thread and wants to know where to do the lc 12.5% recycling program, PM me!
    In ground extended Grecian, 22,000 gal, Hayward 220t sand filter, vinyl liner, dolphin m4 supreme.
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    Re: Another entertaining pool store visit

    My first realization that the pool store wasn't a reliable source of information was right after our pool was finished and I brought my first sample in. He dipped a test strip in the water and confidently said "You need 5 pounds of bicarb". I hadn't even told him the size of my pool
    16k gal IG pool with SWG and DiamondBrite finish
    Pentair Intelliflo pump with 520 sq ft cartridge filter

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    BoDarville's Avatar
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    Re: Another entertaining pool store visit

    My all-time favorite was when I was told that I shouldn't get hung up on CYA. Instead, I should be more concerned with TDS and that using bleach/liquid chlorine will get TDS out of whack!
    Gold Supporter, TFP Lifetime Supporter, 26,680 gal Plaster IGP 3.5 - 10' depth / Attached Waterfall Spa, Manually Chlorinated, Triton Sand Filter, 1.5 HP * 1.1 SF = 1.65 SFHP 1-speed Pentair WhisperFlo WF-26 Pump, 400K BTU NG Teledyne Laars Series One Heater, Polaris 360, Test Kit Comparison, Chlorine/CYA Chart, SLAMing Your Pool, OCLT
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    Re: Another entertaining pool store visit

    Quote Originally Posted by UnderWaterVanya
    Quote Originally Posted by kkendall
    A local Ace Hardware by me has 10% liquid chlorine on sale ... I believe it was $9.49 / 2 gallons
    Ouch! That's pricey.

    Here in Charlotte NC area the Leslie's I like to torment... 'er frequent, from time to time has no liquid chlorine and NO MA. They claim it is a restriction of the suburb they are in (Matthews, NC) but I have not been able to find out if this is true. In any case - they never tried to talk me out of using either - but acted surprised when I went to another suburb and bought MA...

    I haven't had the heart to tell them I am using bleach for my primary chlorination source.

    The Leslie's by me only sells dry acid. They have a sign up explaining how it is safer, easier to transport, does not go bad (because MA does?), and is easier to use. I don't know if the town they are in prohibits selling liquid MA, but I doubt it because the HD down the highway has it (but it is that "greener" stuff)

    -dave
    27' Round ABG (17,000 gal) - +/- 11 hours of full sun per day
    Hard plumbed Hayward Perflex EC-40 DE filter w/ 1 HP pump (Got a new one June 2015)
    Filered 4 hours per day (on a timer)
    Pentair Aqualuminator - now working - and now dead once again, this time for good.
    Zodiac Wahoo

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    Re: Another entertaining pool store visit

    Funny I come across this post. I was just told by a Leslies store that their powdered chlorine (which contains dichlor) WILL NOT raise my CYA levels. I kept telling him several times that my CYA level skyrocketed after I started using it but he kept telling me I was wrong and needed to bring in a sample for him to read. I probably told him 5 times what the reading was and he still wouldn't believe me. That is the very last time I will ever set foot in that store. What a bunch of arrogant people!!

    I should've just kept using my liquid chlorine instead of switching to their powder (based on their recommendation)...

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    Swampwoman's Avatar
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    Re: Another entertaining pool store visit

    Call his boss, and ask him to open a bottle of distiller water and test for cya. Then have him add a 1/4 cup of his powdered chlorine and read again. I thunk he'll get the message
    In ground extended Grecian, 22,000 gal, Hayward 220t sand filter, vinyl liner, dolphin m4 supreme.
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    Re: Another entertaining pool store visit

    While it could be entertaining, I guarantee they would come up with some other excuse. I am officially done with these guys! This is some of the worst customer service I've ever experienced!

    Quote Originally Posted by Swampwoman
    Call his boss, and ask him to open a bottle of distiller water and test for cya. Then have him add a 1/4 cup of his powdered chlorine and read again. I thunk he'll get the message

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