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Thread: New liner install gone wrong, vermiculite bottom collapsed

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    New liner install gone wrong, vermiculite bottom collapsed

    I hired a company to install a new liner in May, He said it would take two weeks, Start to finish.

    The pool was drained, measured and new liner ordered (old liner was removed). While the pool was empty A pump was installed on one of three wellpoints to prevent the walls from collapsing. The pump ran (three weeks) until the new liner arrived. Toward the end of the three week period the pump was draining the wellpoint, it started pumping sand. Then new liner was installed, and filled with water. Now that the water is clear enough to see underwater, I can see the vermiculite bottom has collapsed in many large areas. There is also a screwdriver under the liner in the deep end. My pool is ruined...

    My pool cleaner gets stuck constantly because the bottom of my pool looks like the lunar surface...

    The crew that did this job left a poor impression. They never showed up when they said they would. they never cleaned any of the mess they made, and on one occasion they were rude to my wife and were nearly fired on the spot. I wish I had never hired this company...

    I called the company owner and told him about the condition of the pool, he apologized and offered
    to reduce the cost of the liner install by $400.

    I Paid $1325 up front and owed around $1400, but now it is $1000 due to the price reduction. I hate to pay a company that took two months to do something they said up front would take two weeks, and my pool is ruined to boot...Any suggestions?
    18x36, IG, Vinyl, 25,000 gal, S-200, 3/4 Super Pump, BBB or bust!
    I have a new bottom, new plumbing, and everything is working good!

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    harleysilo's Avatar
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    Re: New liner install gone wrong, vermiculite bottom collap

    Small claims court.
    18'x43' Sport Pool
    19,000 Gallons Vinyl Liner 3'-3.5'-4'
    SWCG and D.E. Filter
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    Re: New liner install gone wrong, vermiculite bottom collap

    Ask them top remove the screwdriver without patching the liner, fix the divots in the pool and then you will pay them.
    Dave S.
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

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    Re: New liner install gone wrong, vermiculite bottom collap

    Quote Originally Posted by duraleigh
    Ask them top remove the screwdriver without patching the liner, fix the divots in the pool and then you will pay them.
    Ditto, don't pay them another dime until the situation is fixed 100%.
    18x36 Vinyl In-ground w/roman ends 27,400G, Hayward 3/4hp with 300# sand filter. Hayward heat pump heater

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    Re: New liner install gone wrong, vermiculite bottom collap

    sounds like you got screwed

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    cramar's Avatar
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    Re: New liner install gone wrong, vermiculite bottom collap

    $400 reduction is a slap in the face.

    Bottom line is that you want your property returned to the state the contractor originally found it, with the exception of the liner.
    Unfortunately I think your gonna need to consult a lawyer, sounds like your pool has serious damage so who's gonna pay to have it fixed?
    20' X 54" Sharkline Matrix Resin AGP, 9400 Gallons, Sta-Rite 1 HP Dynamo Pump, 150 lb Pentair Sand Filter, Gorilla Pad,
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  7. Back To Top    #7

    New liner install gone wrong, vermiculite bottom collapsed

    Don't mess around with this, you need to call your lawyer!
    It could likely cost thousands to repair your pool, who will pay for that?
    18' x 33' Aqua leader AGP (~19k gal) w/hayward swimpro voyager cartridge filter and 2hp hayward pump.
    8 Gal LQ, hayward heater.

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    Administrator Leebo's Avatar
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    Re: New liner install gone wrong, vermiculite bottom collap

    Take a TON of photos and quit talking in public forums about this issue. As much as we'd love to help, you could slip up and say something that could harm you.

    Call a lawyer.

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    Glock's Avatar
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    Re: New liner install gone wrong, vermiculite bottom collap

    I would ask them to fix it one time. If they do not agree to fix it, call a lawyer.
    18x34 Doughboy AGP 22300K Gallons - Build Thread
    Aquaview 24" Sand Filter - 1.5 HP Powerline Pump - Barracuda Ranger - Taylor K-2006 - BBB
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    techguy's Avatar
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    New liner install gone wrong, vermiculite bottom collapsed

    Quote Originally Posted by Leebo
    Take a TON of photos and quit talking in public forums about this issue. As much as we'd love to help, you could slip up and say something that could harm you.

    Call a lawyer.
    +100, this is a private matter between you and your lawyer.
    -- Guy --
    10K gallons in 21' Round 52 inch wall Aqualeader AG, Hayward Power Flow LX 1.5 HP pump motor, Hayward Perflex EC50AC DE filter w/Cellulose, Wide mouth skimmer, 2013 new Diver Dan (craigslist) to replace the faded old Hayward AquaBug. TF-100

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