Our pool was built last spring (end of May finished) and the build process when well - a few hiccups but nothing major. Last summer I recommended the pool builder to others.
March of this year I noticed one stone on the coping the mortar let go. Over the course of a few weeks I left the PB several messages and emails about this with no response.
After an email that was not nearly as friendly as the first several had been I finally got a response from him. He told me that he was not responsible for the coping but offered me the name of his mason so I could fix it on my dime.
I contacted him by phone immediately after getting that email - To some up what he said 'It isn't covered because I don't want to cover it and it doesn't matter what the warranty says." (The contract very clearly says everything is covered for one year and then breaks down things that are covered for longer like shell and equipment).
I responded to this by telling him he could cover fix it, or I could have somebody else fix it and then he could pay me back. When I made it very clear I wasn't rolling over he backed down and told me that "since I was such a good customer he would have his guy out next week........" That conversation was in early May. I have left him voicemails since but have not heard from him.
In early June I had somebody else come out and fix the one rock. It was not big deal to fix.
I sent a copy of the invoice to him with a letter saying he had until 7/1 to reimburse me or I'd file in small claims.
7/1 is here, and I have not heard from him.
The amount of money is small - but I'm ticked off at the principal of this.
File in SC or let it go?????