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Thread: Anyone deal with Sunshine pools in Mesquite\Forney TX

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    Glock's Avatar
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    Jun 2012
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    Mesquite, Texas
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    866

    Anyone deal with Sunshine pools in Mesquite\Forney TX

    A little history. My pool came in 3 days ago and all I want from them is an install date. I have been told 3 times they would check with the installer and call me back. I work from home as a Network Administrator for 4 different companies. I work on the phone. I also have 3 dogs who will bark constantly while my pool is being installed so I need to take the time off from work during this install. I was told that once it came it they would put me on the install schedule and give me a date.

    I have to ask for the time off in advance so I need as much notice as possible and I have told them this. However, I cannot get them to call me back. I am pondering getting the pool picked up myself and having a different installer put it in. The same guy who installed my last pool actually. He does good work and even works with Sunshine from time to time.

    Am I overreacting? I am in customer service and you do not tell a customer you will call back and not call them once, let alone 3 times. Granted I would have to wait for a refund on the install which I have already paid for but I am prepared to take that step.

    Talk to me. Am I being an *** about this? am I expecting too much?
    18x34 Doughboy AGP 22300K Gallons - Build Thread
    Aquaview 24" Sand Filter - 1.5 HP Powerline Pump - Barracuda Ranger - Taylor K-2006 - BBB
    Pool School and Pool Calculator

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    Anyone deal with Sunshine pools in Mesquite\Forney TX

    I don't think your asking for too much but I am also an admin so we might be a little more customer focused
    I had similar issues with our pool install and I called the pool store and requested a new installer, had the pool installed a week later so might be worth calling the pool store and bending an ear
    18' x 33' Aqua leader AGP (~19k gal) w/hayward swimpro voyager cartridge filter and 2hp hayward pump.
    8 Gal LQ, hayward heater.

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    Glock's Avatar
    Join Date
    Jun 2012
    Location
    Mesquite, Texas
    Posts
    866

    Re: Anyone deal with Sunshine pools in Mesquite\Forney TX

    I just got my install date. Tomorrow. So much for advanced notice. Atleast I am off on the first day which was my primary concern.
    18x34 Doughboy AGP 22300K Gallons - Build Thread
    Aquaview 24" Sand Filter - 1.5 HP Powerline Pump - Barracuda Ranger - Taylor K-2006 - BBB
    Pool School and Pool Calculator

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