Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 9 of 9

Thread: Wouldn't you know it?! Short ONE piece!!!

  1. Back To Top    #1

    Join Date
    May 2008
    Location
    gulf coast of Texas
    Posts
    166

    Wouldn't you know it?! Short ONE piece!!!

    Finally got the ground all leveled out...patio stones all buried...track laid out. We knew we were missing a base plate yesterday, but figured it was in the barn in the box with the other parts. So we bring out the trailer with all the styrofoam sheets, lay them out and sweat our rears off in the Texas heat and humidity this morning cutting them all out in the pattern we need. Bring out the box, no base plate. Go back to the barn and get the bucket...no base plate. So...seems when we bought this off the lady..either they misplaced it or didn't see it fall off when they were packing it up...or we lost it off the back of the trailer when we were bringing it home. The lady moved 2 days after we bought it to another state...so can't just call her up. We were so excited to get it all up today and was hoping to be filling it up by tonite...didn't happen. So now our pool is put off for another week IF I can get the base plate delivered by then. Have to call Atlantic Pool Products and hopefully I can buy just the one base plate....but the way our luck is going...I'll probably have to buy all 12 plates in a set to get one. Kids are NOT happy. We bought it back in April and here it is the middle of June and they still don't have a pool up yet.
    Julie

    Atlantic Pool Products "Prestige" metal wall pool 18' x 48" round
    vinyl liner
    Hayward Power Flo pump
    Hayward Perflex DE Filter Model EC50AC

  2. Back To Top    #2
    Mod Squad Bama Rambler's Avatar
    Join Date
    Jun 2009
    Location
    SouthWest Alabama
    Posts
    22,347

    Re: Wouldn't you know it?! Short ONE piece!!!

    I hope you can get a single base plate and they'll ship quickly.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

  3. Back To Top    #3

    Join Date
    May 2008
    Location
    gulf coast of Texas
    Posts
    166

    Re: Wouldn't you know it?! Short ONE piece!!!

    Now what? I pulled the paperwork on the pool we bought used from a lady. It has on the parts list "base pack" 342400145, so I guess that is the whole 12 base plates or would that include the track too? I tried calling the 800 number on a sheet that says "Stop! Questions with Assembly? Require Part information or missing a part? Call toll free 1-800-386-1210. But when I call it...there is some stupid message about information and number searches for your cell phone for 9.99 a month! So I went to www.atlanticpoolproducts.com to their "contact us" section...and i called the 514 number on their website..and hear "Bon Jour........" and the whole message is in FRENCH! Its to Canada! Now what? I need a base plate and have no idea how to get it!
    Help?
    Julie

    Atlantic Pool Products "Prestige" metal wall pool 18' x 48" round
    vinyl liner
    Hayward Power Flo pump
    Hayward Perflex DE Filter Model EC50AC

  4. Back To Top    #4
    Mod Squad Bama Rambler's Avatar
    Join Date
    Jun 2009
    Location
    SouthWest Alabama
    Posts
    22,347

    Re: Wouldn't you know it?! Short ONE piece!!!

    Call the number back and hit 00 (zero, zero) and see if you can get a person on the phone. Maybe they will speak english or be able to get you to someone who can.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

  5. Back To Top    #5

    Join Date
    Sep 2009
    Location
    Greentown, IN
    Posts
    914

    Re: Wouldn't you know it?! Short ONE piece!!!

    You might try taking the part into a local pool store and see if they might be able to find you a part that will work for you.
    Indiana, ABG 24'x52" Galveston by Blue Cascade (Craigslist buy w/part of deck included), 13,500 gallons, Intex SWG, solar panels mix 2, TF-100 test kit.

    Test kits compared
    Purchase test kits

  6. Back To Top    #6

    Join Date
    May 2008
    Location
    gulf coast of Texas
    Posts
    166

    Re: Wouldn't you know it?! Short ONE piece!!!

    Gonna try that I guess. I finally got thru..but it was a lady speaking in french so I left her a message. Think if I called a Metal fabricator business and brought them one of the plates, they could make one for me? Saw on a search that someone took theirs to a metal fabricator cause they were missing 14 of the base plates and they made them for 100.00 for all 14.
    Julie

    Atlantic Pool Products "Prestige" metal wall pool 18' x 48" round
    vinyl liner
    Hayward Power Flo pump
    Hayward Perflex DE Filter Model EC50AC

  7. Back To Top    #7
    Mod Squad Bama Rambler's Avatar
    Join Date
    Jun 2009
    Location
    SouthWest Alabama
    Posts
    22,347

    Re: Wouldn't you know it?! Short ONE piece!!!

    Ok, everybody's beating me to the draw today. That would be my next suggestion. If you have a vocational school nearby they might make one for free. Talk to the welding or HVAC instructor.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

  8. Back To Top    #8

    Join Date
    May 2008
    Location
    gulf coast of Texas
    Posts
    166

    Re: Wouldn't you know it?! Short ONE piece!!!

    Actually, I went to a local Sheet Metal shop and asked very nicely if they could make me a replica. They didn't have a laser to make the cut outs for the little flaps, but they made the flaps on another piece and tack welded to the bigger part. Not identical..but pretty close! He said that was the first time in all their years of being in business someone has walked in off the street with that type of request. LOL
    Julie

    Atlantic Pool Products "Prestige" metal wall pool 18' x 48" round
    vinyl liner
    Hayward Power Flo pump
    Hayward Perflex DE Filter Model EC50AC

  9. Back To Top    #9

    Join Date
    May 2008
    Location
    gulf coast of Texas
    Posts
    166

    Re: Wouldn't you know it?! Short ONE piece!!!

    Now everyone say a prayer that the rest of the set up goes smoothly and no more missing pieces!! Don't think I'll ever buy used again...no matter how great a bargain.
    Julie

    Atlantic Pool Products "Prestige" metal wall pool 18' x 48" round
    vinyl liner
    Hayward Power Flo pump
    Hayward Perflex DE Filter Model EC50AC

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •