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Thread: ScreenLogic protocol adatper update failed

  1. Back To Top    #1

    Join Date
    May 2012
    Location
    Elk Grove, CA
    Posts
    58

    ScreenLogic protocol adatper update failed

    Brand new first-time pool owner, and this is my first post (of likely many). I set up my ScreenLogic protocol adapter with my intellitouch and it was working, but the SW version that I had on my PC that came with the screenlogic didn't seem to match the documentation online (mine is version 4.0), so I figured I would update. I started with the update instructions here:
    http://www.pentairpool.com/pool-owner/r ... ns-new.htm

    The protocol adapter update seemed to be working. It connected to the adapter fine and downloaded the update, and got to where it rebooted the adapter, but the adapter never came back. The network activity lights are not on anymore and it doesn't show up on my network. After a few minutes I manually reset the adapter with a pin, but it still wont come up.

    I've sent a support request to Pentair but though I would ask here too. Haven't found much on google yet. Any tricks to recover? Is pentair support usually pretty good with owner-builders?
    16k gal IG pool with SWG and DiamondBrite finish
    Pentair Intelliflo pump with 520 sq ft cartridge filter

  2. Back To Top    #2

    Join Date
    May 2007
    Location
    South Central NJ
    Posts
    3,192

    Re: ScreenLogic protocol adatper update failed

    I am pretty sure that'll be a new adapter needed.

    Scott
    Owner of - PoolGuyNJ LLC
    Expert Pool and Spa Repairs, Renovations, and Augmentation. Helping people decide what is the right gear for meeting their needs. Expectations Set, Expectations Met, No Surprises.

  3. Back To Top    #3

    Join Date
    May 2012
    Location
    Elk Grove, CA
    Posts
    58

    Re: ScreenLogic protocol adatper update failed

    Pentair is shipping out a replacement. Fairly painless.
    16k gal IG pool with SWG and DiamondBrite finish
    Pentair Intelliflo pump with 520 sq ft cartridge filter

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