I had Leslie's winterize and close my pool last winter. The pool is a 40x20 in-ground vinyl liner. I noticed through the cover that the water had almost all leaked out! It's either the main drain or the floor liner that is leaking, because the water level now is close to the floor of the shallow end.
I suspect it was the technician who was not careful with the cover hooks and tore the liner (I saw him dropped a corner of the cover during the closing). Called Leslie's. They scheduled a technician to come in a few days, and said if it was not their fault, they would charge the service. But how can they tell if it's their fault? I mean what if they just find whatever excuse to claim it's not their fault? Has anyone had this kind of experience? Would they reimburse for the lost water? It's 3 or 4 hundred bucks!
And with water level that low, am I risking the liner "float"? Do I need to replace the whole liner?