Does anyone have any tips for getting parts for a Sharkline Escalade pool? It was supposed to have lifetime warranty, but the company where we bought the pool has changed ownership and now all they will do is refer me to the Wilbar Group's phone number which is the same one on their web site. That phone number is just a recording saying to go to mypoolwarranty.com for warranty and parts service. So I filled out a claim there and waited the 4-6 weeks for a response and got absolutely nothing except further into this hot weather! The web site is all screwed up. Right after I submitted the claim I asked how I could send more pictures and someone responded with an email address, but it bounced. Since then, every time I try to add a comment to my claim, it either generates an error, or just disappears.
When you click help or FAQ on the site it says coming soon. When I go through the ordering parts links and click to my pool brand, it says parts are not yet available. AAAAGGGHHH! When I call the phone number, all I get is a recording referring back to the worthless web site. If I press "0" I can leave a message, but no one calls me back.
So is this a dead end? Should I just look into getting a new pool?