It is hard to believe that there is that many pool stores that treat the customer so badly. I know there are those types of service providers out there, I have two like that just 30 minutes away. Our family has had a pool for 40 + years, and we have been building for 30 of those. We stay up to date on the latest new equipment and trends. We research ideas before recommending them. We work to rovide our customers with the best information that we can get, often going around sales reps to get to the guy behind the design to learn more about the product. I am not perfect, not claiming to be, but sometimes you get what you pay for, and are treated the way you act to the service provider.