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Thread: Intellibrite LED Lights losing Synchronization

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    Sep 2008
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    Melbourne, FL
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    Intellibrite LED Lights losing Synchronization

    Hello Fellow Pool Enthusiasts! I have stumbled upon an "issue" with my intellibrite LED lights ... I have one installed in my spa and the other installed in the pool. The problem I am encountering is that the lights become "un-sychronized" after a short period of time during any of the pre-programmed color shows. The only way to re-synchronize them is to reset them via my easytouch remote; this fix is temporary because the lights eventually become un-sync'd once again. Fortunately, I am in my first year of a 3 year warranty I was wondering if this is a "known" issue before I contact Pentair or my PB. Perhaps it is something easy that I could fix myself?

    Thanks!
    Karl

    Freeform 15x31 Pool w/ oversized spa, 1 1/2 HP Blower, Pentair Quad 60 DE Filter, Heliocol solar panels, Pentair Maxitherm 400K BTU heater, Pentair IC40 SWG, Pentair Easytouch 4 w/wireless remote, Pentair IntelliFlow VSP, and Pentair Intellibrite LED Pool/Spa lights.

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    In the Industry

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    Re: Intellibrite LED Lights losing Synchronization

    If you have an Intelliflo pump you may need a noise filter installed on the light circuit
    Over 30 years in the pool business
    We build vinyl, fiberglass, stainless steel pools
    Certified in Hydraulics

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    Re: Intellibrite LED Lights losing Synchronization

    Unless they use some sort of powerline sync circuit (beyond the on/off protocol used to set the color/show), there really is no way to ensure the lights are in sync other than having internal clock circuitry that is very similar between each light. If this is the case, then one of the clock circuits must be either too slow or too fast and is not keeping appropriate time. But, there would be no way to know which of the two is off unless you had a third that sync'd with one of the two. So, I'd suggest sending both back under warranty and letting them know the problem.

    BTW, I just installed two of the 12V 5G Intellibrites in our pool, same configuration with one in pool and one in the built in spa. I've not played with them much yet, but they do seem to maintain sync (at least for the roughly 30 minutes I viewed them). Also, how did you get a 3 year warranty? Ours only came with a one year warranty, which seems pretty short for something so expensive. Same thing with our IntelliFlo pump (one year). For a nearly $1K pump, this seems ridiculously short. Has Pentair changed their warranty policy recently?
    38K in ground pool with attached spa. Current equipment: Easytouch 8 (521150) with IC-60 SWCG with web control by Autelis, 1x Pentair IntelliFlo 011018 pump (for filter), 1x Pentair 2HP WhisperFlo pump (for waterfall), 2X Pentair IntelliBrite 5G 12V lights, Pentair MiniMax400 NG Heater, Pentair SMBW2060 DE filter. Zodiac Barracuda MX8 cleaner on dedicated cleaner line. Lighting/home automation controlled by Insteon/ISY-99i.

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    Sep 2008
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    Melbourne, FL
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    Re: Intellibrite LED Lights losing Synchronization

    Hey there Craig,

    Pentair does indeed offer a 1 year warranty for individual items; however, if your entire pool system is pentair then they give you the 3 year warranty. I'm uncertain about the number of pieces needed to get the 3 year warranty.

    I did call Pentair and showed them video of the sync problem. They were very helpful and I am confident they'll figure things out; it'll just take a bit of time.
    Karl

    Freeform 15x31 Pool w/ oversized spa, 1 1/2 HP Blower, Pentair Quad 60 DE Filter, Heliocol solar panels, Pentair Maxitherm 400K BTU heater, Pentair IC40 SWG, Pentair Easytouch 4 w/wireless remote, Pentair IntelliFlow VSP, and Pentair Intellibrite LED Pool/Spa lights.

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    Join Date
    May 2011
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    Orange County, CA
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    696

    Re: Intellibrite LED Lights losing Synchronization

    Karl:

    Maybe I should call them then. All of our equipment is Pentair (except the autocleaner, a Zodiac MX8). But, most of our equipment was installed roughly 8-10 years ago, so I wonder what their policy will be. At nearly $600 per light with no user serviceable parts, a 1 year warrantee seems pretty iffy.

    BTW, how old are your lights? I installed two Intellibrites recently, and one was DOA which I discovered only after installing it in the spa. I had to drain the spa (no big deal), and then remove the light. Our retailer was really good about it and had a replacement for us in a day. So, have you thought about contacting the place you bought them to see if they can replace them for you? You really need to replace both since you don't know which of the two is out of sync.
    38K in ground pool with attached spa. Current equipment: Easytouch 8 (521150) with IC-60 SWCG with web control by Autelis, 1x Pentair IntelliFlo 011018 pump (for filter), 1x Pentair 2HP WhisperFlo pump (for waterfall), 2X Pentair IntelliBrite 5G 12V lights, Pentair MiniMax400 NG Heater, Pentair SMBW2060 DE filter. Zodiac Barracuda MX8 cleaner on dedicated cleaner line. Lighting/home automation controlled by Insteon/ISY-99i.

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