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Thread: Polaris not running...no water coming out of the returns

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    Polaris not running...no water coming out of the returns

    Bought a new house and it has a pool... I've slowly been figuring the thing out. It is a 15,000 gallon, IG, Pentair DE, with waterfall and sprayers, downstream from that is the hose for the Polaris booster pump and an auto-chlorine dispenser is downstream from that. The large return pipe goes into the ground after the chlorine dispenser and the Polaris booster line comes out of the pump and goes into the ground beside the large return pipe. Pressure at the filter pump is normal, filter pressure is normal. Water comes out of the falls and sprayers. To get water to go through the auto-chlorinator I have to turn off the falls and turn on the sprayers (even though it looks like they are all connected with the same pipe), but as water starts to come out in the dispenser, the booster pump gets really loud as if its working too hard. And when I turn on the pumps, no water returns into the pool to power the Polaris.

    Any advice?

    Amanda
    21,000 gallon pool w/spa, Pebble Sheen, Hayward EcoStar variable speed filter pump, Hayward DE6020 Filter, Hayward 400FDN Heater, inline chlorinator (only used when out of town), Clear O3 ozone system, Hayward Goldline PS-8 controller, Hayward 6060 cleaner pump, Polaris 280 cleaner, Hayward EcoStar variable speed water feature pump.

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    Mod Squad JohnT's Avatar
    Join Date
    Apr 2007
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    SW Indiana
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    Re: Polaris not running...no water coming out of the returns

    Welcome to TFP!

    If you could post some pictures of your plumbing and valves, it would help us figure it out. Normally a loud pump means it isn't getting enough water.
    TFP Moderator
    20K Gallon 20X36 Vinyl Inground
    Hayward S244T Sand Filter with 1HP Whisperflo Pump. Liquidator C-201 and Solar Heat

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    Re: Polaris not running...no water coming out of the returns

    I went to get some pics of the system last night and it was too dark, but I noticed that the booster pump didn't sound like it was running. So to check, I turned everything off and then turned on just the booster (I figured a moment wouldn't hurt it). Sure enough it didn't turn on. It was running this weekend when I was cleaning the pool and noticed that I wasn't getting water returning out of the jets. I'm going to test some more stuff tonight, trip the breakers and such. But if it really won't power on, what is my problem now? I haven't noticed any leaks on the outside of the pumps. My system is on a concrete pad, but doesn't really have much weather shielding and it did just rain off and on the last 2 days.
    21,000 gallon pool w/spa, Pebble Sheen, Hayward EcoStar variable speed filter pump, Hayward DE6020 Filter, Hayward 400FDN Heater, inline chlorinator (only used when out of town), Clear O3 ozone system, Hayward Goldline PS-8 controller, Hayward 6060 cleaner pump, Polaris 280 cleaner, Hayward EcoStar variable speed water feature pump.

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    Re: Polaris not running...no water coming out of the returns

    Now there is water coming out of all of the jets and the Polaris is running fine...???
    21,000 gallon pool w/spa, Pebble Sheen, Hayward EcoStar variable speed filter pump, Hayward DE6020 Filter, Hayward 400FDN Heater, inline chlorinator (only used when out of town), Clear O3 ozone system, Hayward Goldline PS-8 controller, Hayward 6060 cleaner pump, Polaris 280 cleaner, Hayward EcoStar variable speed water feature pump.

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    Join Date
    Dec 2010
    Location
    San Diego, CA
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    1,129

    Re: Polaris not running...no water coming out of the returns

    Do you have automation on your system? It sounds like you just have a valve or valves turned the wrong way. pLease post some pics of your pad and indicate what you think each valve does.
    15,600 Gallon, 16' x 32' In-Ground Vinyl Pool
    Pentair VS 3050 pump, Quad DE 60 filter and SunTouch controller
    8 gallon Liquidator, Aquatherm EcoSun Solar Panels, 2 wheel ThePoolCleaner

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    Re: Polaris not running...no water coming out of the returns

    Yes...it was a simple valve configuration issue. One of those things where one person is watching and the other is turning things around and things get crossed up, literally. At any rate, thanks for listening. Sometimes it just takes writing something down for the lightbulb to go off in your head.
    21,000 gallon pool w/spa, Pebble Sheen, Hayward EcoStar variable speed filter pump, Hayward DE6020 Filter, Hayward 400FDN Heater, inline chlorinator (only used when out of town), Clear O3 ozone system, Hayward Goldline PS-8 controller, Hayward 6060 cleaner pump, Polaris 280 cleaner, Hayward EcoStar variable speed water feature pump.

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    Join Date
    Dec 2010
    Location
    San Diego, CA
    Posts
    1,129

    Re: Polaris not running...no water coming out of the returns

    Glad you got it figured out!
    15,600 Gallon, 16' x 32' In-Ground Vinyl Pool
    Pentair VS 3050 pump, Quad DE 60 filter and SunTouch controller
    8 gallon Liquidator, Aquatherm EcoSun Solar Panels, 2 wheel ThePoolCleaner

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