Pentair sent a guy to replace the motor on a Superflo pump. The next day when my husband turned on the pool, a lot of air was shooting through the jets. I called the guy and he came back. The pot was full of air and had very little water in it. He found some debris under the caplock and removed it. A couple days later, we noticed that we kept losing water from the pool. There wasn't any water around the pump. I called the guy back and he said it wasn't his problem and I should call a pool service company. We then found water leaking up from the ground and we obviously have a broken pipe somewhere.
ASSESSMENT: It seems that when this guy primed the system, some debris got under the caplock. This caused the pot to fill with air. When we turned on the pool, there was a lot of air shooting out the jets, which the air seems to have cause a pipe to break.
PROBLEM: We have called Pentair and they are basically washing their hands of the problem. According to Robin in the legal department, when we called the guy back, he came back as a "courtesy call". She said that he wouldn't have touched the caplock when he replaced the motor. However, on the Pentair Pool website, they have instructions for replacing a Superflo pump and on page 9, it talks about priming the pump and removing the caplock to do so.
HELP: I need some advice as to what to do. We are in financial straights, my husband hasn't worked since his only child was killed in an accident almost 2 years ago and then he had a heart attack last year. We really couldn't afford the new pump to begin with but we had no alternative. Now my pool is sitting stagnant in the Houston heat. My husband started digging a hole were water was coming up but had to quit because he started feeling bad.
Any advice would be greatly appreciated. Thanks!!