This is my first post to this site but have had absolutely no luck with local pool stores.
My pool is 4 yrs old with a SWG. At the very end of last season (September) and for all of this one, we have had a problem with maintaining and/or producing enough chlorine. Also the SWG itself will no longer go any higher than 65%.
In the first 2 1/2 years, I had to reduce the SWG to 50% because it would produce too much chlorine. Now, I can't get it to go any higher than the 65%. We have an AquaComfort.
We have had several service calls with no answers whatsoever. I've been told everything from "the water temp is too low to generate chlorine" (we have a heater) to "phosphates and nitrates" to "you need a whole new system" to "you need to shock" (but I'm not sure where to start with shocking). HELP!!
The water chemistry doesn't seem to horrible. The water is clear. We did treat once this season for algae but now pool surfaces are clear and not slippery. We vacuum and brush once a week.
We just cleaned the cell with the water/acid mixture. And we just cleaned the DE filter with a cleaning solution for DE filters. The pool receives direct sun all day.
I have concerns about keeping enough chlorine in the water, especially with the heat predicted for this coming week. And I have two small kids. I don't want them in water that's not properly treated.
These are the latest test results from today. I have a K-2006 test kit and salt strips.
FC .5 to 1
TC 4 to 6
CYA 80 (manual says to keep between 60-80)
I've read numerous posts here about shocking and superchlorinating but I just don't know where to go with this.
6500 gal 12X20 IG Vinyl DE filter Heater Not sure about pump type or size. We run the filter about 8 hours/day.