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Thread: How would you handle this pool store experience?

  1. #1
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    How would you handle this pool store experience?

    I didn't know exactly which forum to post this in...apologies if it's the wrong one.

    By no means am I an expert, but I'm experienced with the BBB method (and with pool chemistry in general). A wind storm over the winter messed up my cover something fierce, so I wound up with a ton of leaves in the bottom of my pool. I called the local pool store to find out if they had a way to vacuum everything out quickly...whoever answered took my number and said someone would call me back. A few hours later, someone knocked at my door (they never bothered to tell me someone was coming) and said there was no easy way to vacuum everything out (this much I believe, there was a LOT of debris) and said what we needed to do was pull as much a possible out with a leaf rake and then do the vacuuming. I paid him a relatively modest amount to rake out the debris for an hour, and, to be fair, he did a nice job with that.

    Afterward, he came back to the door and told me they could do the vacuuming a few days later, to fill my pool up with water extra high since they'd be displacing a good amount of water (again, that much I believe)...and, that my CYA of 50ppm was low and that it should be around 100ppm, and that they'd add more stablizer next time they came out.

    I smiled and nodded even though I knew that was ridiculous...I needed to think things over before acting like I knew more than the "professional". I wanted to give this guy the benefit of the doubt...I searched everything I could find for someone who actually believed 100ppm CYA was a good idea. I could find NOTHING...not even from pool-store advocates...the closest I could find were people who believed 100ppm was the absolute maximum...but with the pucks and shock the pool store would certainly want to sell me, I'd be in algae-bloom territory quite quickly, no doubt.

    So, my options for handling this as best I can figure out are...

    1) Let the pool store crew do the vacuuming, but tell them not to add any chemicals. PRO: my pool gets cleaned. CON: I give more money to a company which at best has a poorly trained employee, and at worst has an employee wanting to sabotage my pool for more money in the future.

    2) Cancel the next appointment for reasons unknown, or for a fake reason (e.g. I don't have the money right now). PRO: I don't give money to the pool store. CON: my pool stays dirty.

    3) Cancel the next appointment and explain exactly why. PRO: I keep my money and keep my head held high. CON: the employee could lose his job in this tough economy and come shoot me dead.

    What would you do??
    32 x 16 20,000 gallon inground vinyl. Pool Genie filter. BBB seems to be working well so far despite high CYA. Aquabot Turbo T which I adore.

  2. #2
    Senior Member Richard320's Avatar
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    Re: How would you handle this pool store experience?

    Cancel and buy a manual vacuum.
    16K freeform gunite with spa; Pentair 4000 DE filter; Century Whisperflow 1 HP; Pentair Minimax heater.
    Troublefree does not mean Maintenancefree. It's like brushing your teeth: You can spend a couple minutes a day and pennies a week or go to the dentist once a year and spend several thousand dollars.
    A pool is like a pet - you have to feed it every day, even the days you don't want to play with it!

  3. #3
    Senior Member dmanb2b's Avatar
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    Re: How would you handle this pool store experience?

    This is just me, but I'd cancel and do the vacuming myself. The leaf raking was the tough part.
    24'x52" AGP (13,500 Gallons), Intex SWG, (2)Solar Bear 4x20 panels, Hayward S220T Filter, 1/2hp Pentair Superflo

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  4. #4
    Mod Squad woodyp's Avatar
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    Re: How would you handle this pool store experience?

    What Richard said.
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
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  5. #5
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    Re: How would you handle this pool store experience?

    Sounds good to me Thanks!
    32 x 16 20,000 gallon inground vinyl. Pool Genie filter. BBB seems to be working well so far despite high CYA. Aquabot Turbo T which I adore.

  6. #6
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    Re: How would you handle this pool store experience?

    32 x 16 20,000 gallon inground vinyl. Pool Genie filter. BBB seems to be working well so far despite high CYA. Aquabot Turbo T which I adore.

  7. #7
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    Re: How would you handle this pool store experience?

    Quote Originally Posted by Richard320
    Cancel and buy a manual vacuum.
    X3
    17,000 gal, IG Gunite Diamond Brite plaster Kidneybean,w/7x11 tanning ledge& 3x5 swimout bench,244T 300lb Hayward Pro high rate sand filter(63 GPM) , Hayward 1Hp Super Pump w/3/4 hp booster pump, Polaris 280, Laars Lite 2 175k N/G Heater, Tf-100, Speed stir

  8. #8
    Senior Member Richard320's Avatar
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    Re: How would you handle this pool store experience?

    Quote Originally Posted by ElkPool
    http://local.yahoo.com/details?id=12539851&tab=reviews&rvwconf=1&alertconf=1
    Maybe a bit overboard....legal action? All you need to do is cancel.
    16K freeform gunite with spa; Pentair 4000 DE filter; Century Whisperflow 1 HP; Pentair Minimax heater.
    Troublefree does not mean Maintenancefree. It's like brushing your teeth: You can spend a couple minutes a day and pennies a week or go to the dentist once a year and spend several thousand dollars.
    A pool is like a pet - you have to feed it every day, even the days you don't want to play with it!

  9. #9
    Senior Member texasdad's Avatar
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    Re: How would you handle this pool store experience?

    Quote Originally Posted by ElkPool
    http://local.yahoo.com/details?id=12539851&tab=reviews&rvwconf=1&alertconf=1
    You paid them to get leaves out. You say they did a good job getting leaves out. Then you want to sue them over work they offered and you declined????
    13k gallon IG gunite pool
    Jandy 2 speed pump
    Jandy cartridge filter
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  10. #10
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    Re: How would you handle this pool store experience?

    I just don't appreciate being lied to! I'm just theatening them because I don't want them dumping more stabilizer into my pool!
    32 x 16 20,000 gallon inground vinyl. Pool Genie filter. BBB seems to be working well so far despite high CYA. Aquabot Turbo T which I adore.

  11. #11
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    Re: How would you handle this pool store experience?

    Quote Originally Posted by ElkPool
    I just don't appreciate being lied to! I'm just theatening them because I don't want them dumping more stabilizer into my pool!

    And how can they dump more stabilizer into your pool if you do not hire them to come back and do work? A total over reactif you ask me.
    27' Round AG, 17,200 gallons, sand filter

  12. #12
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    Re: How would you handle this pool store experience?

    X2 on the overreact. You probably also earned a we refuse the right to service you if you ever go back and they remember you.
    15,600 Gallon, 16' x 32' In-Ground Vinyl Pool
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  13. #13
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    Re: How would you handle this pool store experience?

    Thank them for doing an excellent job on removal of the debris. That was why you had called them in the first place and you are a satisfied customer. But...Tell them in very clear language that you decline any help with water chemistry and vacuuming and you are going to be handling it yourself from here on out.

    Lock the gate so they don't have access to your pool. I'm justa bit paranoid as they simply showed up at your door once and may do it again.

    You could even write a letter to the store owner stating they did a good job, but no further assistance will be needed at this time. Hand deliver the letter and buy a pool vacuum from them to show your appreciation. Who knows, you may need their help later.
    20K inground gunite w/ Aqua Logic automation and chlorination Sta-Rite 400 K natural gas heater and cartridge filter 2 HP pump 1.5 HP spa bubbler for spillover spa 1 HP dedicated Letro Legend cleaner
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