Help with Compupool CPSC16

[smayoo]

Hey everyone,
I'm new here but I've been lurking the forums since last summer before my pool was installed. I'm having trouble with my Compupool CPSC 16.

The troubles I've been having have been with the actual unit itself working. I have my pump on a timer, it's on 10 hours a day in different intervals worked through a GE Digital Time Switch and the Compupool is connected to the same switch as the pump. My electrician set it up as it was in the diagram that came with it. I expected that when the pump would turn on so would the Compupool, which happens. But everytime the Compupool turns on all the lights turn on. Whenever the timer turns off the Computer turns off completely and when it turns on again it does this again with the time reset.

Each time it turns on all the lights stay on, and I know it's not generating any chlorine. I haven't been able to find anything about why all the lights would be...

Thanks for the help guys! Let me know if I should post any more information.

 

[Bama Rambler]

Do you have a copy of the manual? If not here's a place you can find one.

It sounds like the clock battery backup is dead. Replacing it may help. I'd call Compu-pool also to see what they say.

 

[smayoo]

I haven't been able to find a support line for compupool in NA, the one that's on mine doesn't work anymore and there isn't one on their website from what I can see... I'm going to check out the battery that sounds like a good reason, thanks. Yeah I have a copy, haha it's pretty much engraved in my head now.

 

[Bama Rambler]

(888)-989-7258 Is this the number you have for them? That's supposed to be the North American headquarters number.

 

[smayoo]

Yep, "call cannot be completed as dialed"...

 

[lborne]

I have the CPSC24 which should be similar to yours. Mine is connected to the pump timer as well. As far as I can tell, mine does not have a clock battery or it is not working, yet my SWG works fine. When the pump goes off, so does my unit. When the pump comes on, it goes on but the time is reset to 12:00 each time.

What lights are you talking about coming on? The only lights that should be on are the Power On and one of the Polarity lights. If any other light is on, then you are having a fault as indicated by that light - low salt, over salt, or water flow.

BTW, I just tried the phone number (888)-989-7258 and got through to them. Are you dialing 888 and not 800 out of habit?

 

[smayoo]

The Power On, Polarity 1, Polarity 2, Water Fault, Low Salt, Over Salt lights are all on. So it obviously can't be all of them...
Yeah I just tried calling again and even tried going through the operator, still not working.

 

[Bama Rambler]

I just dialed it an got right through.

If all the lights are on that points to a bad board.

 

[smayoo]

Hmm, maybe since I'm in Canada I can't call... By bad board does that mean the electrical isn't setup properly? Thanks a lot for calling!

 

[Bama Rambler]

No it means that something has gone wrong with the control board(s). How old is the unit?

You can go to their website and submit an email.

 

[franke]

Compupool sends there units out wired for 220V. Is your pump wired for 220V?

 

[lbrownin]

Are you sure the unit is set to external timer? Hold the select button down for several seconds to page through the options and set to external.