Well today we emptied the pool and then they polished the entire thing. They said it was plaster dust because I did not brush it daily. I brushed it 2 and 3 times a day. I wanted the PB the heck out of my life and I did it religously. They however did nothing for the water. I probably should have looked at it sooner. But they said they would make it operational. At start up they put the acid in it and the chlorine. Then 10 days later they put six bags of salt. All the while mind you I brushed it! I thought because it was salt that maybe there was no chemical process for me to begin. They had said they would come back after a week to check on it. We'll either 5 or 6 days go by, I go get a new test kit and started testing. I had huge PH levels and no chlorine. I started acid treatment probably on day 14 or 15. I had added salt as there was 0 reading after a week and by that time I had started getting the ph down. Still had water hardness, then got that down, then realized they had the salt thingy set wrong. All the while kids getting bloody toes, I wrote it off to first time in pool. I did notice it was getting rougher in spots, I told the PB, then last last a week ago Saturday I swam and the surface was completly rought, just as my kids had said. I guess I should have gotten in earlier. I did attempt to get the water right when I realized the PB had no clue and was not going to do anything else. I know it was scaling, I wish I would have done something sooner but like an idiot I relied on a PB who has been as reliable as an old ford granada. Knowingly relying on a known unreliable. Unbelievable. Well now I am out 600 bucks for water and sewage. My wife is going to send him that bill, but he has already had his guys tell me it was plaster dust from non brushing, and the PB left the same message for my wife. His defense is set. SO short of hiring experts, my lawyer, a lot of time .. I'm out 600. City of Houston your welcome! PB You son of a *&^%$. Have a great summer.