I'm usually hesitant to write bad reviews, but this has just been incredibly frustrating. I ordered a colosplash 3g led spa light and solar cover a few months ago from poolsupplyworld.com - no problems initially, good price and quick shipping, although they did call to let me know a week later that my pool cover would be shipping later than expected, which was odd as I received it earlier that day :?: I should have suspected that the customer service department was a little slow at that point......
I was impressed with the 3G in our spa, so fast foward to May 18th, I order a 120V colorspash 3g pool light and a corresponding 120V spa light for the main light and step light of our inground pool. Order received and ships promptly the next day on the 19th and I receive it on the 24th, it rains for a couple of days and I install the lights on the 27th of May - the small light first, then I pull the big light, as I'm screwing in the big light I notice it says 12V-14V on the label on the light.
Sure enough on the bottom of the box it says the same thing.....hmmm. I call customer service the next day, I get a receptionist who says she will fill out an RMA online......ok, queue wait music.
June 2nd, after having to email them pictures of the box and light, they send a fedex ground return label and state they would ship out the correct light and send me tracking info as soon as they get it. Ok, I put other pool light back in box and promtly drop it off with fedex......more wait music....I email a couple days ago to ask where my tracking number was, as they had received the old light back according to fedex....I even state in my email that if they hadn't shipped a new one yet, just credit my account back and I will buy one locally.......no response until today:
Congrats, your order has shipped, should be there in a few days.......with your new SPA light.....
......wait, I sent back a POOL light, call.....no answer as usual leave a message. So, I suspect I will need to wait a week to get the spa light, then take another week or so to get a return label, another week or so to send it back and then another week or so to get the light I paid for nearly a month ago.....will summer be over by then?
Now, if I had ordered the wrong item I can understand the delays, but they shipped the wrong item, apparently now twice.......
I buy a lot of stuff online and the few times I've gotten the wrong item, I get a new item overnighted (or two day express) with a return label in the box. Heck I would have paid for the 2 day express out of my own pocket.....I JUST WANT MY LIGHT!!!!!
I was impressed with the 3G in our spa, so fast foward to May 18th, I order a 120V colorspash 3g pool light and a corresponding 120V spa light for the main light and step light of our inground pool. Order received and ships promptly the next day on the 19th and I receive it on the 24th, it rains for a couple of days and I install the lights on the 27th of May - the small light first, then I pull the big light, as I'm screwing in the big light I notice it says 12V-14V on the label on the light.
Sure enough on the bottom of the box it says the same thing.....hmmm. I call customer service the next day, I get a receptionist who says she will fill out an RMA online......ok, queue wait music.
June 2nd, after having to email them pictures of the box and light, they send a fedex ground return label and state they would ship out the correct light and send me tracking info as soon as they get it. Ok, I put other pool light back in box and promtly drop it off with fedex......more wait music....I email a couple days ago to ask where my tracking number was, as they had received the old light back according to fedex....I even state in my email that if they hadn't shipped a new one yet, just credit my account back and I will buy one locally.......no response until today:
Congrats, your order has shipped, should be there in a few days.......with your new SPA light.....
......wait, I sent back a POOL light, call.....no answer as usual leave a message. So, I suspect I will need to wait a week to get the spa light, then take another week or so to get a return label, another week or so to send it back and then another week or so to get the light I paid for nearly a month ago.....will summer be over by then?
Now, if I had ordered the wrong item I can understand the delays, but they shipped the wrong item, apparently now twice.......
I buy a lot of stuff online and the few times I've gotten the wrong item, I get a new item overnighted (or two day express) with a return label in the box. Heck I would have paid for the 2 day express out of my own pocket.....I JUST WANT MY LIGHT!!!!!