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Thread: Poolcenter.com

  1. Back To Top    #1

    Join Date
    May 2008
    Location
    SE Texas
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    Poolcenter.com

    Has anyone placed an order with Poolcenter.com lately? My most recent order was never delivered but charged to my CC. I've sent many emails and left many messages and have not heard anything from them.

    I know I can dispute the charge on my card but I really like dealing with them up until this most recent purchase.

    Just curious what may have happened...
    18x36 Gunite w/7' spa, Whisper Flow 2HP Pump FNS DE 60 sq.ft Filter, Letro Jet Vac, Minimax Heater 400,000 BTU, Goldline Aquarite

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    Mod Squad JohnT's Avatar
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    Re: Poolcenter.com

    They aren't the most responsive, but I've had good luck with them in the past. I believe they have a fairly small staff and were likely closed completley over the weekend.

    I ordered stuff over the weekend and I'll let you know how it goes.
    TFP Moderator
    20K Gallon 20X36 Vinyl Inground
    Hayward S244T Sand Filter with 1HP Whisperflo Pump. Liquidator C-201 and Solar Heat

  3. Back To Top    #3
    XsAllOverIt's Avatar
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    Dec 2010
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    Mount Airy, Maryland
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    Re: Poolcenter.com

    I ordered some stuff just the other day. Let you know how it goes...
    18 x 36 Inground Gunnite, White Plaster 21K gallon
    18" raised spa, 8' Diameter (620 gallon)
    Triton II Sand filter, Intellichlor IC40 SWG
    Pentair Pump, Max-E-Therm 400 BTU
    Lamotte ColorQ PRO 7-Plus test kit
    TFT-100 test kit

  4. Back To Top    #4

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    May 2008
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    SE Texas
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    Re: Poolcenter.com

    Thanks guys, looking foward to see how your orders go. Tried calling again today and it seems the number is no longer working.
    18x36 Gunite w/7' spa, Whisper Flow 2HP Pump FNS DE 60 sq.ft Filter, Letro Jet Vac, Minimax Heater 400,000 BTU, Goldline Aquarite

  5. Back To Top    #5
    CUTiger78's Avatar
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    May 2009
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    NoVA
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    Re: Poolcenter.com

    Called at 9:37 pm EDT and the number worked. Rob, the owner, posted in his blog on the web site today, so I'm thinking they're still in business.
    36K gallon 42X22 gunite/plaster kidney-shaped IG;
    1 hp Hayward Super Pump (new in 2012);
    Hayward S244T sand filter w/ Zeosand (both new in 2009);
    175K BTU LAARS Lite2 LG natural gas heater; Polaris 380;
    TF-100 test kit.

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    Re: Poolcenter.com

    I bought a K2006 from them 2 weeks ago, no problem with the order. Good luck!

  7. Back To Top    #7
    Mod Squad JohnT's Avatar
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    Apr 2007
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    SW Indiana
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    Re: Poolcenter.com

    Part of my order arrived today.
    TFP Moderator
    20K Gallon 20X36 Vinyl Inground
    Hayward S244T Sand Filter with 1HP Whisperflo Pump. Liquidator C-201 and Solar Heat

  8. Back To Top    #8

    Re: Poolcenter.com

    I ordered from them like two weeks ago and the stuff was here next day because I am on the East Coast I suppose just like them.
    18x36 29K gal Gunite - 1 HP Hayward Super Pump
    Hayward Aqua Rite - 40k Cell - 24" Hayward Pro Sand Filter
    Polaris 380 w/ booster - RayPak 336K BTU Propane Heater

    Twitter: @jfgreco

  9. Back To Top    #9
    Mod Squad JohnT's Avatar
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    Re: Poolcenter.com

    On a strange note, I got the rest of my order yesterday. Ordered Sunday before the holiday and got it Friday, which is good IMO. The strange part is that part of the order came in an In the Swim box and the invoice said "Fulfilled by In the Swim"

    Must be some business relationship between the two that I wasn't aware of.
    TFP Moderator
    20K Gallon 20X36 Vinyl Inground
    Hayward S244T Sand Filter with 1HP Whisperflo Pump. Liquidator C-201 and Solar Heat

  10. Back To Top    #10
    XsAllOverIt's Avatar
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    Dec 2010
    Location
    Mount Airy, Maryland
    Posts
    560

    Re: Poolcenter.com

    I got my entire order which was ~ $350 worth of items. No problem...
    18 x 36 Inground Gunnite, White Plaster 21K gallon
    18" raised spa, 8' Diameter (620 gallon)
    Triton II Sand filter, Intellichlor IC40 SWG
    Pentair Pump, Max-E-Therm 400 BTU
    Lamotte ColorQ PRO 7-Plus test kit
    TFT-100 test kit

  11. Back To Top    #11

    Join Date
    May 2008
    Location
    SE Texas
    Posts
    18

    Re: Poolcenter.com

    Finally was able to get in touch with them. They were very apologetic that my order did not arrive.

    For whatever reason UPS decided that my shipping address no longer existed and they returned the order and the warehouse did not notify anyone of the return.
    18x36 Gunite w/7' spa, Whisper Flow 2HP Pump FNS DE 60 sq.ft Filter, Letro Jet Vac, Minimax Heater 400,000 BTU, Goldline Aquarite

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