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Thread: Pool store scam???

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    Pool store scam???

    I called local pool store and it quoted a price of $587 plus tax for a certain liner. The same color name "Golden Beach" liner is on a pool supplies website for $399 with no tax or shipping charge. I asked pool store if they were negotiable and she said "The online liners are a different quality and installers won't even install them because the quality is not good. They are not the same as ours." Any truth to this? Sounds like nonsense to me, but I wanted to check here with the real experts! LOL I was hoping to get one installed this weekend but didn't order ahead of time so am feeling like I might need to get from the pool store anyway, but I am curious and don't want to be lied to in any event.

    Also, is this a do-it-yourself project or will I wish we had hired someone? )
    27' AG round pool; vinyl liner; 1 HP pump; 40 GPM Tagleus sand filter

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    Mod Squad woodyp's Avatar
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    Re: Pool store scam???

    Unless there is a mil thickness difference between the two and from the same manufacturer...well.........I think you have your answer. My local pool store wanted over 3 times the price of a SWCG I could get online. Yeah.......I told them they were nuts. So much for buying local in this economy, and I bought the pool from them to boot.
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
    2 Speed Hayward Power-Flo Matrix 85 g.p.m. 22" 250lb. sand filter hard plumbed
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    Re: Pool store scam???

    Thanks. That's what I figured, but I have always liked this lady at the pool store and now I'm ticked at her. LOL My BS Detector went off immediately but I wanted to give her the benefit of the doubt.
    27' AG round pool; vinyl liner; 1 HP pump; 40 GPM Tagleus sand filter

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    Mod Squad Bama Rambler's Avatar
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    Re: Pool store scam???

    They're the same unless, like Woody said, they're different thicknesses.

    It's a DIY project as long as you're not by yourself. If you have a helper or two you'll be fine. And a shop-vac is a MUST! You'll regret it if you don't have one and you'll be amazed how easy it is if you do.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
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    Re: Pool store scam???

    Great - thanks. If anyone knows of good video tutorials online for installing a liner, I would love to know about it.

    Thanks again for the replies.
    27' AG round pool; vinyl liner; 1 HP pump; 40 GPM Tagleus sand filter

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    Mod Squad Bama Rambler's Avatar
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    Re: Pool store scam???

    Is it an overlap, beaded or J-bead liner?
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: Pool store scam???

    Well shoot, why do you need a shop vac?

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    Mod Squad Bama Rambler's Avatar
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    Re: Pool store scam???

    It makes it a ton easier to set. You can vacuum the liner into place and suck all wrinkles out before putting the first drop of water in the pool and then there's no trying to kick the wrinkles out as it fills with water.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: Pool store scam???

    mine is beaded
    27' AG round pool; vinyl liner; 1 HP pump; 40 GPM Tagleus sand filter

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    Mod Squad Bama Rambler's Avatar
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    Re: Pool store scam???

    Beaded is easy, just spread it out and put the bead in the receiver then vacuum the liner in. I stick the vacuum through the skimmer hole so the bead can stay in the receiver all the way around.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: Pool store scam???

    As an independent service tech, I don't normally play the web price game. The web dealer won't be there. From a sort of biased and selfish POV, I don't normally install stuff people buy off the net as a rule . Its great for the DIYer but asking me to do it is like bringing your own burger meat to Burger King and asking them to cook it.

    Sometimes the rules get an exception. I learned to not say "never" quite some time ago.
    Owner of - PoolGuyNJ LLC
    Expert Pool and Spa Repairs, Renovations, and Augmentation. Helping people decide what is the right gear for meeting their needs. Expectations Set, Expectations Met, No Surprises.

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    JeepGirl's Avatar
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    Re: Pool store scam???

    I bought a wonderful 20 gauge solid blue overlap liner for my 24 ft round off the internet, leisureliving I think, last fall for $135 free shipping, and it is a very nice liner. We put it in and used the shop vac and I couldn't be more pleased with it. It's all filled and doing great.
    ~Shell
    24' AG 13,500 gallons
    Hayward pump, sand filter
    Deck yet to be put up...

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    Lershac's Avatar
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    Re: Pool store scam???

    Yeah guys, ever hear of "overhead"? Yep the online folks can beat the pants off local folks on prices, pretty much because they have no overhead (or its MUCH lower) compared to someone with a nice, well lit, staffed, air conditioned store for you to walk into and shop. While online retailers are great for pricing, they suck for service after the sale, special requests, or anything that doesnt fit into their streamlined system of automation from order to ship.

    For example:

    About 8 years ago we put up a wood ceiling stained a particular shade with a particular product.

    We added on this year, and guess what. 8 months ago the manufacturer stopped making the stain. couldnt find it anywhere. I went to a local hardware store where everything is overpriced, and they found some halfway across the country in one of their distributors warehouses. The last 4 cans. Took them a week to find it, and it cost a fortune, but I was grateful enough for their effort, and they were grateful enough for my every-saturday visit.

    Not to say I dont order a ton of **** online for a lower price, but value of purchase is not always in the object itself.
    (DIY):16K Gal 20X30 rectangular IG Gunite, w/spa, CCP 520 filter,2 Pentair VS pumps, 400KBTU Pentair gas heater, Heat Pump for cooling, **update5.25.2013** added an intellichem with acid pump that will control existing SWG. My Build Thread Here

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    Re: Pool store scam???

    Quote Originally Posted by Lershac
    While online retailers are great for pricing, they suck for service after the sale, special requests, or anything that doesnt fit into their streamlined system of automation from order to ship.
    Funny thing is, I could say that EXACT same thing about my local family owned community centered pool store.

    If I'm gonna get a headache out of the deal, Might as well save some $$$ while I'm at it.
    24' Round Doughboy AG.
    Usually filled with 3 kids, the wife, and occasionally the dog.

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    Re: Pool store scam???

    I totally get the overhead difference, but I don't appreciate being lied to. I honestly would have gone ahead and bought it from her at the higher price if she had responded with something like what Lershac said above, but was really unhappy she told me what appears to be an outright lie. Ugh. Oh well.
    27' AG round pool; vinyl liner; 1 HP pump; 40 GPM Tagleus sand filter

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    Mod Squad zea3's Avatar
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    Re: Pool store scam???

    One thing to keep in mind is that pool store personnel get the majority of their training from their vendors and sales reps. Vendors and sales reps are going to skew the training in favor of their product. Sometimes that leaves the impression that other products or sources are inferior and the employee accepts that impression as fact and runs with it.

    It is up to you whether to decide if she is intentionally misleading you or if she is just uniformed.
    TFP Moderator
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    Re: Pool store scam???

    It's a hard thing to do to look someone in the eye and tell them that you charge more because: 1. It's in stock. 2. They have support. 3. They are local. 4. They have the other stuff you need RIGHT NOW when the internet means either a 3 day wait or special handling. I build decks and porches and tell people up front that I'm not going to be the cheapest. If that is really the only criteria, I'm outta there!. But service, quality, support all has a value. And a price.
    16X32 AB, Pentair SD filter, 3/4hp Pentair Optiflo, CircuPool RJ30+ swg, TF 100

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    Lershac's Avatar
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    Re: Pool store scam???

    Quote Originally Posted by wmshay6

    Funny thing is, I could say that EXACT same thing about my local family owned community centered pool store.

    If I'm gonna get a headache out of the deal, Might as well save some $$$ while I'm at it.

    Well just like there are crappy places online where you dont dare purchase from, there are crappy brick and mortar stores. Behind the crappy places there are usually crappy people driving the crappy service. Crappy crappy crappy. I just had to get it up to 7 times I said crappy.
    (DIY):16K Gal 20X30 rectangular IG Gunite, w/spa, CCP 520 filter,2 Pentair VS pumps, 400KBTU Pentair gas heater, Heat Pump for cooling, **update5.25.2013** added an intellichem with acid pump that will control existing SWG. My Build Thread Here

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    Lershac's Avatar
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    Re: Pool store scam???

    crud, I said it 9 time. Bad luck say?
    (DIY):16K Gal 20X30 rectangular IG Gunite, w/spa, CCP 520 filter,2 Pentair VS pumps, 400KBTU Pentair gas heater, Heat Pump for cooling, **update5.25.2013** added an intellichem with acid pump that will control existing SWG. My Build Thread Here

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