OK, I'm trying to understand as much as what the 'pool guy' told me this afternoon, so here goes my story. Last sunday my pool pump stopped running, it made a humming noise for a few seconds, and then it quit. I'm supposed to be under '3 year warranty' for the pool pump/motor, so I called the builders and sent their guy. He told me this morning that because my pump had been leaking (which I didn't notice), it had broken (not his exact wording) some ring/seal inside the motor, which in turn corroded the thing. Hence, it voides my warranty... surprise surprise!
They are wanting to charge almost $500 dollars to replace the motor and difusser. Now, one of the things he mentioned was that the cleaner was probably causing a lot of the damage. We have a lot of trees in our yard which means we get a LOT of leaves, acorns, etc... we clean it as much as possible, but there are times in which the cleaner gets stuck (I have a poos shark cleaner/no extra booster pump - which was recommended by the 'pool designer' when we built the pool).
My questions are:
1. Is replacing the motor and difusser best or should we get a full pump replaced? (Hayward tristar 1.0HP)
2. Is his quote -ballpark- correct or is he trying to charge too much?
3. Is the general assessment that the cleaner getting stuck (just sitting in one place but still sucking in water) often damages the pool pump motor?
4. What pool cleaner would work best for this type of thing not to happen again so soon after replacing parts?
Bit disappointed with the whole experience... we love our pool, but I feel like when you are a newbie, pool companies don't offer enough 'education' (of course that's not their business), and sooo much research done ends up sounding like jibberish after the millionth person/website/manual/blog you read when trying to decide what to buy! =(
Thanks in advance for the help!!