Just a couple comments for those that are starting to look for a good pool builder. I spent very little time researching pool companies because I took a recommendation and ran with it. If I did it again, I would go visit some of the pools that were built. Besides all the problems that I've had and continue to have at this point, communication is a REALLY IMPORTANT trait that you'll want with your pool builder.
Earlier, I had emailed both owners TWICE and indicated all the gates and doors need to be shut during/after work due to our two dogs. I also told one of the workers when I saw him. The last time he came, my pool house (full of stereo equipment and tools - LOTS of them) was wide open. They had the combination to the pool house to open it, but yet no ability to close it.
Yesterday, they left the gate open when delivering salt. On the ticket, it stated specifically "CLOSE GATES when you get there and leave!". When Lana came home the dogs ran around the house to greet her. The gate was wide open. Fortunately, nothing happened.
It's like talking to a BRICK WALL and expecting a reasonable response. This company prides itself in hiring Americans and the statement was "We like to have our employees understand our directions" more or less.
I've got all the gates and doors locked from here on out and no visits without someone home. Fortunately, the only items left are a pump replacement, caulking around the pool for the 2nd time and a small repair on the plaster. Over the months, when I asked for "A", I usually got "B+C-D-E-F". I would have never expected that from my initial visits. Be forewarned with the journey you're set out to engage in. Ask other pool owners how the communication with the pool builders went throughout the process. Make a large final draw and insist on it. It will provide better response time throughout the building process. I believe that our biggest stumbling block throughout the pool build was communication which resulted in many issues - some short term and a couple LONG term and I often wonder how it can be so poor. Many of our LONG term issues could have been communicated much better and resulted in better solutions.