Hi guys and gals ! i am located in cairo, egypt and this is our first pool. Weather is like in Arizona and so i opted to buy a heatpump for winter use. After lurking on several forums i contacted a company called Poolheatpumps two weeks ago. To my extreme surprise, as i was driving back from my clinic i received a call from the President of the company. I parked and commenced a 15 minute long-distance conversation with Kevin Haagen who answered all my questions and more. All of this based on a simple inquiry from someone 6000 miles away !
Suffice to say that i opted to buy from them. And then the fun started....
First, the unit i wanted was a 4.5HP . Kevin sent back that it was being phased out soon and i would be better off with the 5HP still in production. AND at the SAME PRICE and higher BTUs !
Second, they quoted me for the analog unit as i requested since it would be less things to go wrong over here. Well, today i got an email saying: I just got a call from the factory and they are out of C5HP 50 hertz compressors. It will be 8 weeks before that compressor will be available. So, I hope you do not mind, but we are going upgrade and send you a Z575HP in 50 Hz for the same price. So you will be getting a digital heater instead of the analog and slightly more BTUs.
BTW, The new unit is $400 more expensive and i am not paying any difference! I am truly impressed by the level of honesty and dedication and EXCELLENT customer service shown by this company.
This is just a comment from a satisfied customer!
21,000 gl, inground concrete, negative edge, L-shaped, all glass mosaic, 2 inch plumbing, Pentair VF 3050, Hayward 30 sand filter, Hayward Chlorinator off-line, Heat Siphon heatpump