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Thread: New Pump Leaking

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    Lastrites's Avatar
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    New Pump Leaking

    Hello Everyone,

    My wife and I recently purchased our first A/G pool and we are extremely happy with it but are somewhat disappointed after discovering our pool pump has a leak only after having the pool installed in July

    I discovered a puddle of water on the base platform underneath the pool pump. After investigating, I noticed a droplet of water coming from where the silver colored motor pump shaft goes into a mechanical seal. This leak only occurs when the pump is running!

    How should I handle this issue with "NAMCO" the pool company? Should I request they exchange the pump for a new one? Do I supply them with photos? The warrenty states "The pump and motor are warranted to be free from defects for (12) months from the date originally installed". We had the pool installed a month and a half ago
    12,000 gallon 15'-30'AGP (Cartridge Filter) SPECK 1.5 hp (Pump) TAYLOR 2006 (Test Kit)

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    chessie6's Avatar
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    Re: New Pump Leaking

    Oh gosh, I know how aggravating this is . . why not give Namco a call first and talk to a manager to see what steps need to be taken. Our Namco here had given us a list of independent pool installers as suggestions to pick from when we purchased our previous pool from them, so it wasn't actually Namco that did the install - is that how it works in your state? I know for me when something new doesn't work, I want the pos taken out and a brand new one put back in it's place, but if the problem is a minor one such as the installer didn't tighten something enough, then I'd be willing to keep it. I don't know enough about pumps to know if it's a defect or an installer issue . .

    Let us know how you make out,
    Jan
    Summer: 19 x 37 Pacific Graphex IG modified oval, aztec marine vinyl liner, 24,000 gal, 3.5 feet to 8 feet, 1 hp Hayward C4025 Swim Clear 4-cartridge filter, 12.5% Liquid Pool Shock for sanitizing, 1 super wide mouth skimmer, 4 returns (2 therapy jets in steps), Hayward Heat Pro heat pump, non-curved pool slide, 6' jump board, 8 ml blue solar cover, TF-100 test kit, had pink algae in 2010 Winter: Hot Springs Vista Spa, 500 gallons.

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    Mod Squad Bama Rambler's Avatar
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    Re: New Pump Leaking

    Call the dealer and most likely they'll take care of it. However your issue is really with the pump mfg.

    It sounds like the shaft seal is leaking and if they decide to replace just the seal don't worry about it. No need to replace the entire pump for just a seal leak. Most of the time it's just easier and cheaper on the mfg to replace the entire pump than to pay someone to replace the seal.

    Let us know how it turns out.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    In the Industry

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    Re: New Pump Leaking

    When we sell pumps the motor is the thing that's warrantied, o-rings and seals are wear and tear items, those are the owners responsibility, not ours. Most of this is also stated in mfg's paperwork included with the pump.

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    Re: New Pump Leaking

    Quote Originally Posted by DBfan187
    o-rings and seals are wear and tear items, those are the owners responsibility, not ours. Most of this is also stated in mfg's paperwork included with the pump.
    The fact that it's only been 6 weeks is indicative of a problem that the installer should deal with, IMO.
    14,000 gallon IG, Vinyl. Hayward 3/4 hp superpump, Penatair IC40 SWCG, Pentair automation, Hayward sand filter, Aqua Comfort heat pump, Hayward 400k Lo-Nox LP heater.

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    Heckpools's Avatar
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    Re: New Pump Leaking

    did the pool happen to run at all while pool was low on water? It Could be a pine needle or something stuck in the spring of the shaft seal..

    ... It happened to me this year, i replaced a seal last aug, the guy called me this past june because it was leaking again...not even a year old.. He was angry.. and so was i lol. BUt i swapped the seal, didnt charge him and then he was a happy fella. Wasnt my fault it was leaking, but i knew charging him wasnt going to make it any better for him...
    [center:3gj9kdnn]Matt Heck
    "HECK OF A POOL SERVICE LLC"
    Serving Ocean co. NJ
    COMPANY INFO BELOW
    http://maps.google.com/maps/place?hl=en ... 2995187987[/center:3gj9kdnn]

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    In the Industry

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    Re: New Pump Leaking

    yeah did the water in the pool get low and the pump was still running at any given time? that's how 90% of these incidents happen

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    Lastrites's Avatar
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    Re: New Pump Leaking

    I always keep the water level in the middle of the skimmer height. I'm going to the dealer this weekend so hopefully someone there can help me get this corrected without any hassle. Thanks everyone!!!
    12,000 gallon 15'-30'AGP (Cartridge Filter) SPECK 1.5 hp (Pump) TAYLOR 2006 (Test Kit)

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    Re: New Pump Leaking

    Call now. Why wait?

    Scott
    Owner of - PoolGuyNJ LLC
    Expert Pool and Spa Repairs, Renovations, and Augmentation. Helping people decide what is the right gear for meeting their needs. Expectations Set, Expectations Met, No Surprises.

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