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Thread: Polaris 360 hanging up

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    benavidescj's Avatar
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    Apr 2010
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    Fleming Island, FL
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    Polaris 360 hanging up

    From time to time I find my Polaris 360 just sitting at the bottom of the pool and not moving. If I pull it up and manually spin the wheel it will start going again. Do I need to adjust someting so that it does not do this?
    Carlos
    Pool: 28,000 gallons IG; IC 40 SWG; Pentair 120 gpm cartridge filter; Marble finish; Pentair Wisperflow 1.5 hp; Polaris 360
    Spa: 350 gallon; Bromine
    How to shock your pool

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    Melt In The Sun's Avatar
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    Re: Polaris 360 hanging up

    11,200 gal, Pebble-Tec; Tristar 2-speed 1hp - Swimclear 325 ft2 cart - SWG - A & A in-floor cleaner - Heat pump. For the poolside cooking, a Yoder Wichita and a Big Steel Keg!
    TF Test Kits -- PoolMath -- Pool School
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    Re: Polaris 360 hanging up

    Are you directing enough return water through it? I find that with my Polaris 360 and a single 2-HP pump, I have to direct almost all of the return water through it, to get it to go fast enough to make it up the slope from deep to shallow end, and then work its way around the pool and keep moving - even when it hits the steps for a bit.

    I have issues with it hitting the steps and sitting idle for a while, till the backup valve kicks in, but the wheels keep moving throughout this time.

    You might also want to check to see if you have a leak along the hose or even in the cleaner itself.
    20'6" X 38'6" (609 sqft)
    22,500 gal gunite/plaster IGP
    DE filter, Jandy 2HP pump, Nature2 Sanitizer (removed cartridge!)
    Raypak 39.9K BTU gas heater
    2 ColorLogic lights, Maytronics Dolphin pool cleaner

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    benavidescj's Avatar
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    Re: Polaris 360 hanging up

    Yea, it sounds like I am just operating at the edge of available pressure. I have four eyeball returns and the polaris running on the same return flow from a 1.5 hp pump. The hose does have some minor leaks, but is hard to get the hose not to have leaks. I am going to try and direct more flow when it does it again. My problem with the logic is that if I pull the polaris up to the surface and manually turn the wheels they will start going again and I may not have another issue for several days. There is also some water coming out of the backup valve on the polaris. Is it possible that there is a problem with the backup valve?
    Carlos
    Pool: 28,000 gallons IG; IC 40 SWG; Pentair 120 gpm cartridge filter; Marble finish; Pentair Wisperflow 1.5 hp; Polaris 360
    Spa: 350 gallon; Bromine
    How to shock your pool

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    Re: Polaris 360 hanging up

    Yeah, I did think about your statement before about how you can get the wheels moving if you manually spin them. But I wonder if it's just that once they're moving it's easier for the water flow to keep it moving - but perhaps just not enough pressure to provide a cold start. I would also check to insure nothing is stuck in or around the wheels, causing it to do this.

    When you say water is coming out of the backup valve, it SHOULD do this but only once every 3 minutes or so...and should only last about a minute. Does yours ever stop coming out of the backup valve? If not, then yes, you may have a problem with that.
    20'6" X 38'6" (609 sqft)
    22,500 gal gunite/plaster IGP
    DE filter, Jandy 2HP pump, Nature2 Sanitizer (removed cartridge!)
    Raypak 39.9K BTU gas heater
    2 ColorLogic lights, Maytronics Dolphin pool cleaner

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    benavidescj's Avatar
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    Apr 2010
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    Fleming Island, FL
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    Re: Polaris 360 hanging up

    Update: Took the Polaris in for warranty repair and the guy opened it right up and found some aggregate from the pool lodged in the gear teeth. Took them out and it is working great.
    Carlos
    Pool: 28,000 gallons IG; IC 40 SWG; Pentair 120 gpm cartridge filter; Marble finish; Pentair Wisperflow 1.5 hp; Polaris 360
    Spa: 350 gallon; Bromine
    How to shock your pool

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    Re: Polaris 360 hanging up

    Ahhh there you go!! Definitely something I'll have to keep an eye on for my own. Glad to see the warranty process worked OK for you also!
    20'6" X 38'6" (609 sqft)
    22,500 gal gunite/plaster IGP
    DE filter, Jandy 2HP pump, Nature2 Sanitizer (removed cartridge!)
    Raypak 39.9K BTU gas heater
    2 ColorLogic lights, Maytronics Dolphin pool cleaner

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