Long time lurker here. I have a 4 year old AG Salt water pool. 27' Vogue Oceania. I lost all my water due to a tear in the liner which to be honest I don't know how that even happened. So after contacting the pool place that installed the pool 4 years ago and ordering a new liner and salt and liner guard, the day finally came when they could install it. They were very quick in stating they can't due to the wall not being in the track.
I asked the installers what would cause this and they said a shoddy initial installation. What other things could cause a wall to not be in the track? I have 1 year left on the installation warranty and the inspector person is coming out later this week. I am just assuming they will blame me somehow for this.
I will admit that the pool deck did rest slightly on the top rail of the pool, not where the wall is out of the track but not so heavy that the top rail could not be moved around slightly under the rail. I have since removed that deck board. The liner installers said I should not have it resting above the top rail but assured me that could not cause the wall to leave the track.
I just want this dealt with since my family and I have been without a pool all year.
The installers said the track was buried under some sod and looked like the wall had not been in the track at all.
I have included some pics.
Any insight would be appreciated.