My girlfriend bought a house 3 years ago. The backyard had a pool that was built within the last 10 years. The first winter we had a small crack form in deck of the pool, the second year the skimmer cracked. The third year a crack formed around the light, the lining pulled away from the sides and the pool would no longer hold water. We didn't realize till the third year what was causing the problem, the far side of the pool was actually sinking. (We had thought that the cold weather had compacted and expanded the soil enough to cause the cracks)
We contacted the insurance company and the people who installed the pool. The pool installers filled out a report to give to the insurance company, the insurance company sent a specialist of some sort and we were then notified that the insurance company would not cover repairs. Its fairly extensive and costly repairs.
In this picture the pool is sinking towards the stair area which is closest in the picture. The whole side from the stairs to the right is 8+inches lower than the opposite side of the pool. The cement floor has cracked, plumbing has possible sheered away from the sides, the fiberglass panels have popped out of place etc...
This is where the ground has sunk, to the right of the stairs.
You can see the height difference on the other side of the pool.
The age of the pool is less than 10 years. The quote to fix it is $8,900 that was from one of the head builders for the company who did the original construction, but he is doing the work solo with one or two other workers. They will being doing the work as private contractors not as part of the company(The company has full knowledge what they are doing) They said this would save on the cost of the repairs.
The quote is $5000 up front, $3,000 when the liner goes in and $900 when the deck is poured.
I'm going to type out the full quote now.
"Reconstruction of in-ground pool walls shifting due to inherent ground construction. Removal of infected decking, pressure check and repair all plumbing of return lines and skimmer. Including and removal of main drain from system if bad. Hard(metal) plumbing to replace old plumbing (he said the the original leaks could have been caused by termites) Repair of concrete floor (which has cracked)Installation of new lining with factory warranty. (We can pick any liner from the catalog at cost) Repour of concrete"
All work would be done by hand, hand digging around the half the pool, backfilled, grading of landscape to ensure proper water flow away from the house, support pins and linking with concrete to ensure the pool doesn't shift again.
Well that was a mouthful, any advice before we proceed? I feel like the company really should have taken more responsibility for a pool less than 10 years old, but they say once the pool was maintained by another company they are free of responsibility. Saying it could have been closed improperly. I'm not convinced that getting the original company to do the repair is the best thing to do (although it may be the cheapest) but I don't really know how to go about finding a real pool repair expert to do the work. Any suggestions?