A year or more ago I started making plans for what I would need when my pump finally died, which it decided to do this opening. Typical bad pool store advice, above ground pump for a 22,000g IG pool. Oh well, it lasted 10 years.
Through recommendations from here I settled on the Pentair whisperflo 3/4hp 2 speed. Shopped the net and found swimmingpoolsetc.com had the best price by about $50, so went with them. I called to see how fast they could get it to me, hoping the savings would fund expedited shipping, but they said they don't stock it and it's special order from their vendors and would take 7-10 days. I order, and in the meantime find another above ground old pump to get me by (very lucky it turns out).
So anyway, two days ago it arrives. I open the box, and this is what I find-
Very loosely packed, like it was a return.
Lots of paint flaking off motor, bracket around switch bent/collapsed and switch loose from housing.
What looks to be environmental exposure wear on top of the motor housing. Housing and pump are dull, like they've been subject to UV for some time.
Damaged connection flange, gouged with material missing.
Wear on bottom like it's been sitting installed somewhere.
I immediately call the place, they ask me to take pics and email them, which I did. They promise to get right back to me. Nothing by the next afternoon so I call them. They say they emailed the vendor the pics and haven't heard back. I ask them to call them while I hold. They say they can't do that, will call them then call me back. No call back but 30 minutes later I get an email that says vendor doesn't sell used pumps they shipped a brand new pump. I call immediately and disagree, she tells me all the damage shown in the pics is quite normal for a new pump. I ask her if I called Pentair would they agree? She said yes. So I call pentair, and from my descriptions they say absolutely not. Pics are on the way to them now, but all I can get from them most likely is to agree with me.
What would you do?