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Thread: What is it with me and IC20?

  1. Back To Top    #1

    Join Date
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    Austin, TX
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    What is it with me and IC20?

    Haven't posted since September; thanks to reading this forum, everything has been "troublefree"

    A week ago, NO lights on the replacement NIB Pentair IC20 that I bought off eBay 7 months ago. Yes, yes, Caveat Emptor and all that, but it was only $330 and funds were/are tight. Any tips on how I can troubleshoot this? I took the cover off the Power Center and nothing looks smoked or fried, I see a single green light in the Power Center, but I haven't yet found a way to verify power is actually getting to the CELL

    SN 029841 v1.6 (maybe I get lucky and this was a bad version or serial number range that Pentair will gleefully acknowledge?)

    I've upped the chlorine levels manually until this gets taken care of, but if anyone has any experience or can help me troubleshoot, I'd be much obliged.

    I thought the IC20 was supposed to be a good unit? If I DO have to replace it, I'll stay out of eBay and get a warranty. Maybe I should spend the extra $$ and get an IC40 as was suggested in another thread?

    Thanks again,

    Stewart
    1) 13k gallons SWG ,cartridge filter (Pentair 420), IG, plaster, 150gpm

  2. Back To Top    #2

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    Re: What is it with me and IC20?

    are you sure the cell doesn't have a warranty?
    even if it came from eBay, unless it's counterfeit the manufacturer should still give you warranty on it.

  3. Back To Top    #3

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    Re: What is it with me and IC20?

    Quote Originally Posted by Strannik
    are you sure the cell doesn't have a warranty?
    even if it came from eBay, unless it's counterfeit the manufacturer should still give you warranty on it.
    You'd THINK that wouldn't you? Just got off the phone with Pentair and they want an original receipt. I've emailed the seller, but I'm PRETTY sure the auction was "as is, no warranty"

    I guess I'll start looking around for yet another replacement IC20 cell unless I get more info
    1) 13k gallons SWG ,cartridge filter (Pentair 420), IG, plaster, 150gpm

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    Re: What is it with me and IC20?

    Have you asked Pentair if the unit can be repaired?
    11000 Gals, Intelliflo, Sta-Rite Cartridge, Polaris 360

    Pool I built in my old house: my-new-pool-build-t4534.html

  5. Back To Top    #5

    Re: What is it with me and IC20?

    I would email pentair a copy of your ebay receipt. Just because you purchased this on ebay doesn't necessarily void the MFG. warranty.

    Their warranty states "This warranty extends to the original retail owner (Customer) only, beginning on the date of installation and is not enforceable by any other parties. Proof of purchase and/or date of installation will be required for all warranty claims. Customer agrees to pay all shipping charges to Pentair Water."

    How does Pentair know that the person you purchased from isn't a dealer selling on ebay? I wonder if Pentair has any info on the S/N? I wouldn't just let this go so easily, make Pentair provide some info on your unit.

    Trace
    19,600 to 22,500 gallon plaster pool. (Every calculator is different)
    1 1/2 hp pump Don't know the flow rate
    48 sq. ft. DE filter
    Polaris 280
    Real POS Laars LX Low NOX 400k heater (5 years old and it's DEAD)

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    JasonLion's Avatar
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    Re: What is it with me and IC20?

    The receipt has the name of the seller on it. If the seller isn't an authorized Pentair dealer then you are not the "original retail owner". Retail owner in this case meaning the first person in the sales chain who isn't an authorized dealer/distributor.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
    Creator of PoolMath and Pool Calculator. Other handy links: Support this site, TF Test Kits, Pool School

  7. Back To Top    #7

    In the Industry

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    Re: What is it with me and IC20?

    Quote Originally Posted by JasonLion
    The receipt has the name of the seller on it. If the seller isn't an authorized Pentair dealer then you are not the "original retail owner". Retail owner in this case meaning the first person in the sales chain who isn't an authorized dealer/distributor.
    THIS!

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    Re: What is it with me and IC20?

    Does it say authorized dealer? I'll have to check when I get home. It probably doesn't and in that case it leaves some wiggle room as to who is the "original retail customer" Just because a non authorized person sold the unit doesn't void the warranty.

    Every word of that warranty has a purpose and understanding that purpose is key to understanding the warranty.
    19,600 to 22,500 gallon plaster pool. (Every calculator is different)
    1 1/2 hp pump Don't know the flow rate
    48 sq. ft. DE filter
    Polaris 280
    Real POS Laars LX Low NOX 400k heater (5 years old and it's DEAD)

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    Re: What is it with me and IC20?

    Quote Originally Posted by JasonLion
    The receipt has the name of the seller on it.
    The Ebay receipt has an Ebay username which is usually a Nickname. It's rarely ever the legal name of the company (due to length/number of characters).

    I know though that it's a long shot and the seller may not be an authorized seller..

    BUT.....

    All Pentair can do is say no.

    They asked for the receipt, give it to them. Either fax or email it to them first or send in the whole unit with it, all it will cost you is a few bucks in shipping. You never know what they may do. They may just send it back or fix it for no charge for the sake of customer service. Or give a break on repairs.

    So bottom line is you have a unit not working.... it's not going to get worse to ship it to them with your Ebay receipt JUST TO SEE what happens.

    I sent Nikon an older zoom lens with AF (automatic focus) a couple of years ago. It stopped AF'ing (lol). I bought it used (probably Ebay). I contacted Nikon and asked for a quote on repair and they gave me a flat rate charge which was cheaper than buying a new one, so I sent it in. They sent back the lens, replaced the motor/circuit for the AF, found some dust behind the glass and cleaned. It worked perfectly. Charge to my credit card? $0. They included a note that basically said they went ahead and fixed and cleaned the lens for no charge and hope I continue to be a loyal Nikon customer.
    24' x 52" AGP = 13.5k gallons
    Dynamo 2.0 HP pump,Sand Dollar sand filter
    Polaris 65 vacuum (good when there are a ton of leaves on bottom), Pool Rover Jr. (LOVE it, but power box dead right now), AquaCritter (an excellent suction side cleaner)

  10. Back To Top    #10

    Re: What is it with me and IC20?

    If a company liquidates a pool supply business and sells the contents on ebay the factory warranty would still be in effect. The liquidating company is not a retail customer, you are as the 1st retail customer and end user. I certainly would not expect Pentair to honor a second hand product. If the product is new in the box I would expect it to be covered by the warranty.
    19,600 to 22,500 gallon plaster pool. (Every calculator is different)
    1 1/2 hp pump Don't know the flow rate
    48 sq. ft. DE filter
    Polaris 280
    Real POS Laars LX Low NOX 400k heater (5 years old and it's DEAD)

  11. Back To Top    #11

    In the Industry

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    Re: What is it with me and IC20?

    Looks like you are the "end user" - that should qualify you as the "Owner" of this cell.
    Send it back, Pentair is a Great company, I am 90% sure they will replace it, fix it, whatever.
    The only thing to worry about at this point is that you took it apart, and that may have
    voided your warranty.
    Good Luck!
    36K gallon, IG, Vinyl, Hayward DE-3600 Filter, Hayward 1.5HP SP2610X15 pump aka AO Smith UST1152

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