Waste told me to post in here.
I've been doing pools full time since 2001, my brother and I own X-Pert Pool Service and he has been full time since 1994. Our father recently passed away in June of 2008 so we are the owners now.
We don't install pools just fix and service them. Our largest areas of interest are openings, closings, pumps, filters, leak detection, troubleshooting, heater repair etc. We don't pour concrete, paint pools or replace tile, but mostly everything else we do or at least recommend the customer where to go if we don't.
We've always been a family owned business and like to make the customer happy the best we can. We don't have a store front which has it's benefit when a customer has chemical questions after being sold everything that was on the shelf at the local pool store.
I like your guys BBB idea, but for the customers I take care of on a weekly basis that I provide chemicals too there just isn't enough room for that much bleach in the truck Right now we primarily use cal-hypo as the main sanitizer and tri-chlor for its slow dissolving properties. If you have any questions feel free to ask!