Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 5 of 5

Thread: Jets not working, chronic issues

  1. Back To Top    #1

    Join Date
    Sep 2016
    Location
    Lincoln park Michigan
    Posts
    7

    Jets not working, chronic issues

    I've had our hot tub sunrise journey 770 for just over two years. Has had two heaters replaced and the pump. To say there least I'm very disappointed in its durability. I just drained the water and refilled it which is always when I have troubles. I was told
    1) when you drain and refill condensation builds on the heater coil and will trip the breaker. Leave it filled but unplugged for two days.

    I did that this time. Still tripped the breaker for about a week. Each day I would increase the temp a few degrees starting at 80.

    After refilling I did run the jets as the control panel instructs you. Worked fine. It's a 120v system with only one pump. Has low jets and then you push the button again. High jets. Over the weekend i noticed when I push the button nothing happens. No low or high jets. Unplugged. Tried again. Nothing. If I increase the temp a few degrees. Low jets activate but I cannot get high jets to turn on.

    At this point I'm about done with this p.o.s. I twitch at even thinking about calling the hot tub guy that's done so the warranty with but I still have to pay him$90 just to come out.

    Hoping someone on here has maybe had the same issue. Thanks

  2. Back To Top    #2
    Isaac-1's Avatar
    Join Date
    May 2010
    Location
    SW Louisiana
    Posts
    6,704

    Re: Jets not working, chronic issues

    Sorry about your trouble, do you know if this tub uses a common control system, or is it proprietary?
    Indoor 20x40 35,000 gallon vinyl pool with 1.5 HP 2 speed Jandy FloPro pump, Hayward EC75 Perflex DE filter, 11 4x12 Techno-Solis solar panels w/ Aquasolar controller, Aquabot Turbo T Robot Cleaner. Also LMI metering chlorine dispenser pump and HotSpring Jetsetter
    I use and endorse TFtestKits TF-100 from http://tftestkits.net
    ~Remember TFP counts on your donations to keep this site ad free~

  3. Back To Top    #3

    Join Date
    Sep 2016
    Location
    Lincoln park Michigan
    Posts
    7

    Re: Jets not working, chronic issues

    I am not exactly sure which system it has, we bought it new in 2014, it has an LCD panel on top with 6 buttons total, I believe there may be a micro board bending the side cover. I was looking over the repair guys shoulder one of the few times he was out to look at some warranty issues.

  4. Back To Top    #4

    Join Date
    Sep 2016
    Location
    Lincoln park Michigan
    Posts
    7

    Re: Jets not working, chronic issues

    Little update, so now this weekend it seems the heater has died, again, third time, I checked on it saturday and it was off (breaker on plug tripped) I reset it and when it commands for heat it snaps the breaker. I am going to take the side cover off this week and see if the heater is shorted to itself. But even fixing that will still leave the high speed jets inop and yet another problem to fix.

  5. Back To Top    #5

    Join Date
    Sep 2016
    Location
    Lincoln park Michigan
    Posts
    7

    Re: Jets not working, chronic issues

    The local company that handles service calls for the Pool Town I bought the spa from is coming by today to check it out. I sent and email to a representative from Sunrise expressing my displeasure with the tub and she made a call to them. He said it sounds like the heater is bad again, but will let me know once they check it out.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •