Pentair customer service

[gary300]

Just had my Screenlogic protocol adapter die after 8 months of use. Called Pentair on Monday and they sent me a new one without requiring me to send in the old one. Got it the next day and I am back running on Tuesday. Just wanted to say GREAT CUSTOMER SERVICE, PENTAIR.

 

[Texas Splash]

 

[bdavis466]

Terrible news Gary.... I'm on my 3rd adapter in less than 2 years. They made me send in the 2nd one and charged me shipping on the 3rd.

I never realized how much I rely on screenlogic until I don't have it working.

 

[Jimrahbe]

You guys are scaring me!!!

Jim R.

 

[bdavis466]

Your days are numbered Jim... I've never been so disappointed, especially considering all the promotion we've done.

Gary, whereabouts are you in Riverside? Did I already ask?

 

[gary300]

The is actually my second adapter, the first one also died in 8 months. Both failures were no comm between the adapter and my router. Seems like they have a problem in that area. I even drilled some holes in the cover of my second one to try and improve ventilation, but apparently heat was not the issue. My praise is for Pentair customer support, not so much for the product design.

Brian, I live in the Mission Grove district of Riverside. Love your pool, saw your build post. Great job

 

[bdavis466]

I'm in Orangecrest and grew up in Canyon Crest. Good to know the next time my adapter goes out I can just sneak over to your place and steal yours... If it's working

How old is your pool?

 

[gary300]

Geez, I hope not. Easy Touch is not that easy without the Screenlogic. Wife loves it and you DO NOT want to make her mad......

Pool was built in 1992, but I did a complete remodel in April of last year. New plaster, tile and equipment.