Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 9 of 9

Thread: Pool Store Chemicals & Warranty

  1. Back To Top    #1

    Pool Store Chemicals & Warranty

    So, When i bought my hot tub a few weeks ago, the pool store guy said if i wanted warranty coverage, I would need to have record of water testing.

    So i thought i would bring in a sample.

    So last time i checked my water myself my results were

    pH 7.8 or maybe little higher
    CH 150
    AK 80
    CYA 50


    So i did add a bit of muriatic acid since I felt pH was a bit high, hard to tell whether it was 8.2 or 7.8

    So pool store says

    FC .09pmm (i know this could be true, since last night it was around 1ppm)
    CC .76ppm (? possible)
    pH 7.5 (sounds good, since i added muriatic acid and wanted a bit lower)
    AK 67
    CH 110
    CYA 46 (could be true, since test kit is a bit subjective as to whether the black dot disappears)
    Salt apparently 1700 ppm

    So the tell me i need to raise my AK. But if i raise it, my pH will go up. I told them that and they said i can do whatever i like, but if i have a warranty claim, they won't cover it because i do not follow their instructions
    Located in Ottawa, Ontario Canada
    23K Gal, AG, Cart filter, 1.5hp 2speed hay PowerFlo Matrix, Install Sum'13, Aquatrol SWG, Solarbear panels, kreepy Krauly E-Z Vac, TF-100
    Artesian ~500gal Grand Gayman Island Spa

  2. Back To Top    #2


    TFP Guide

    Join Date
    Jul 2015
    Location
    Central Valley CA
    Posts
    1,073

    Re: Pool Store Chemicals & Warranty

    From a water management perspective your TA is fine your FC is low take a look at the chlorine/cya chart in pool school. They do hold your warranty and raising the TA will not harm anything, yes it will allow the pH rise a bit faster but that is not a problem you just have to be aware of it and will possibly need to add MA a bit more frequently.

    In my opinion they told you all you need to know, "if you don't follow their instructions they will not warranty". So if you have a problem don't provide them a testing record that shows you did not follow their instructions. How you go about obtaining that record of following their instructions is up to you. Or in the words of a co worker of mine only a fool would submit a failing report.
    12,300 Gallon, IG PebbleFina, 3 ft sheer, 2 Jandy nicheless LED lights, Jandy Pro 1.5HP VS pump (A.O. Smith Motor), PB4-60 Booster pump, Polaris 280, Jandy cv340 cartridge filter, Zodiac Z4 control panel W/iAquaLink, Stenner pumps for chlorine & MA connected to WiOn WiFi switches, TF-100. You can support TFP with AmazonSmile just click the link!

  3. Back To Top    #3
    Isaac-1's Avatar
    Join Date
    May 2010
    Location
    SW Louisiana
    Posts
    6,711

    Re: Pool Store Chemicals & Warranty

    Ok, let me ask this, is there a printed list of ranges required for the warranty by the manufacturer? and are you outside of one of those ranges even if there is a sanity issue on that range? If there is a sanity issue on that range such as alkalinity and pH stability, you may want to call the manufacturer and ask about it.
    Indoor 20x40 35,000 gallon vinyl pool with 1.5 HP 2 speed Jandy FloPro pump, Hayward EC75 Perflex DE filter, 11 4x12 Techno-Solis solar panels w/ Aquasolar controller, Aquabot Turbo T Robot Cleaner. Also LMI metering chlorine dispenser pump and HotSpring Jetsetter
    I use and endorse TFtestKits TF-100 from http://tftestkits.net
    ~Remember TFP counts on your donations to keep this site ad free~

  4. Back To Top    #4

    Re: Pool Store Chemicals & Warranty

    Quote Originally Posted by atttech-2 View Post
    From a water management perspective your TA is fine your FC is low take a look at the chlorine/cya chart in pool school. They do hold your warranty and raising the TA will not harm anything, yes it will allow the pH rise a bit faster but that is not a problem you just have to be aware of it and will possibly need to add MA a bit more frequently.

    In my opinion they told you all you need to know, "if you don't follow their instructions they will not warranty". So if you have a problem don't provide them a testing record that shows you did not follow their instructions. How you go about obtaining that record of following their instructions is up to you. Or in the words of a co worker of mine only a fool would submit a failing report.


    They told me i need a record from a pool store showing regular testing to support balanced water. If i raise my TA, my pH goes up immediately. So having my TA where it is keeps the pH from being too high.


    Yes i was aware my chlorine was a bit low. I want it around 2 or 3ppm. Seems impossible to keep there since I use spa almost daily, so add Chlorine and it will boost it up to 8 or higher ppm for a bit, but by next day if I'm not using the spa and don't add chlorine, by third day can be where i'm at now. Very low <1ppm. I basically would have to add daily. or If i knew i was not using for a few days bump up higher (but I cannot predict the future).

    Tonight for instance I plan on using it. I know it needs some, so will likely add a bit prior to use to bring up to 2/3 ppm, then add the normal 2 - 2.5 oz per person afterwards
    Located in Ottawa, Ontario Canada
    23K Gal, AG, Cart filter, 1.5hp 2speed hay PowerFlo Matrix, Install Sum'13, Aquatrol SWG, Solarbear panels, kreepy Krauly E-Z Vac, TF-100
    Artesian ~500gal Grand Gayman Island Spa

  5. Back To Top    #5

    Join Date
    Nov 2015
    Location
    appleton wisconsin
    Posts
    131

    Re: Pool Store Chemicals & Warranty

    pool store is anticipating continued dichlor chlorine use. The stuff is acidic.

    If you plan to continue chlorinating with the powder, a buffer boost would be prudent. If on the other hand, you plan to switch to liquid chlorine, buffers would drive up PH too quickly.

    With CYA levels near 50, you should feel comfortable dosing chlorine into the high teens without an issue. It's perfectly fine to soak at those level as well.

    The PH is more important than alkalinity. Values below 7.2 is what triggers heater corrosion warranty claims.

    As to what you tell the pool people, just say OK, I'll do it, then do what you want at home. They can't distinguish the difference between bleach and dichlor by testing the water, and you won't have any PH related spa failures if it's kept within range.

    There will be somebody else there next time you bring in your water sample. Just be agreeable.

    The pool store computer is set up to recommend buffer additions, because it sells more PH adjustment products, and eliminates the possibility of PH crashes.
    340 gallon stand alone spa.

  6. Back To Top    #6

    Re: Pool Store Chemicals & Warranty

    Well I retested myself

    Ph is 7.4 roughly lighter thanot 7.5 darker 7.2

    Hardness 140
    Alkalinity 60
    Cya 40to 50

    I will raise Alkalinity without ph and see what happens with ph over next week or so

  7. Back To Top    #7
    JoyfulNoise's Avatar
    Join Date
    May 2015
    Location
    Tucson, AZ
    Posts
    11,621

    Re: Pool Store Chemicals & Warranty

    Have you added borates to your spa? Borates are a good way to help control pH drift. Adding 50ppm borates will increase your measured TA slightly but will not add to the pH rise since it's a not a carbonate form of alkalinity.
    Matt
    16k IG PebbleTec pool, 650gal spa, spillway and waterfall, 3HP IntelliFlo VS / 1.5HP WhisperFlo, Pentair QuadDE-100 filter, IC40 SWCG, MasterTemp 400k BTU/hr NG heater, KreepyKrauly suction-side cleaner Dolphin S300i robot, EasyTouch controls, city water, K-1001, K-2006 and K-1766 test kits, Mannitol test for borates

  8. Back To Top    #8

    Join Date
    Oct 2015
    Location
    Katy/Texas
    Posts
    411

    Re: Pool Store Chemicals & Warranty

    When I would have the store test my water and they would recommend there magic potions I always would say thank you, I already have some of that in the shed. Then use what I bought at Walmart, Lowes or Amazon for half the price or less.

    Also, keep a log book with all of your test results with the dates in case you ever need to make a warranty claim. Documentation is your friend.
    In ground, 14,000 gallon, white plaster, unheated, stone waterfall, DE Filter, Rainbow 320 Cl, Polaris 3900, FloVis flow meter, F100 test kit, Circupool RJ30+ SWG, Circupool VJ1/Speck Badu EcoM3V variable speed pump.

  9. Back To Top    #9

    Re: Pool Store Chemicals & Warranty

    Quote Originally Posted by WASP View Post
    When I would have the store test my water and they would recommend there magic potions I always would say thank you, I already have some of that in the shed. Then use what I bought at Walmart, Lowes or Amazon for half the price or less.

    Also, keep a log book with all of your test results with the dates in case you ever need to make a warranty claim. Documentation is your friend.
    Yes, that is what i said. Ok thanks, i think i have some of that Alka Rise at home (Baking Soda).

    The only issue is, if I don't have a record of a water sample that shows correct levels per the store and i run into an equipment issue, they will not cover it.

    Now i've raised my TA, we'll see if the pH will stay at a reasonable level. it was a bit high before which is why i brought it down, which according to many here TA of 60 is OK, but not according to PoolStore
    Located in Ottawa, Ontario Canada
    23K Gal, AG, Cart filter, 1.5hp 2speed hay PowerFlo Matrix, Install Sum'13, Aquatrol SWG, Solarbear panels, kreepy Krauly E-Z Vac, TF-100
    Artesian ~500gal Grand Gayman Island Spa

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •