Howdy! Hoping for some advice from the experts.
This question concerns customers who have very high CYA levels (unfortunately, more common than values that are in range.)
Which product is best to recommend as an algae preventative? I have had VERY little success convincing people that they need to replace water.
We have Poly60, which is what I've generally been selling. However, I'm curious about the Natural Chemistry products. The price for continued maintenance dosing is roughly equivalent between the Natural Chemistry product "PhosFree" and the Poly60. Between those two, my impression from reading the forums is that the Poly60 is the better recommendation between the two. Is this correct?
There is also Natural Chemistry's "Pool Perfect + PhosFree." It's 15-20% more expensive than the regular PhosFree and claims to have many added benefits. What do you think of these claims? And if they are accurate, do they do enough to justify 20% more money? Keep in mind that most of my customers are very lax about general pool care and would likely consider it worth it if it made their lives easier.
What exactly is Poly60? And how does it interact with chlorine? Will shock-level FAC destroy Poly60?
Finally, concerning chemical clarifiers. After walking customers through shock-level FAC cycles (for whatever reason, most commonly swamp-to-pool conversions), often their pools still have some cloudiness issues, obviously. If I explain that they just need to open a can of POP, many are happy with that. However, some are more than happy to spend money to speed the filtration process up by a day or two. Do products like Natural Chemistry's Pool First Aid have any real value here?
Thanks much to any who take the time to answer! As I've said before - if people are going to spend this much money maintaining their pools, they might as well have nice pools. It's unfortunate, but most people are simply not interested in explanations for my recommendations. I am convinced that even if I were to hand out fliers advertising this website and explaining the BBB method, 99% of them would just go to another pool store.
(Funny anecdote from pool store life: A customer recently lodged a formal complaint against me with corporate because I encouraged him to purchase a quality test kit and test his own water daily. =). It's a crazy old world.)