Purchased a dolphin quantum from amazon. I just learned that if purchased online the warranty is voided. Is this true if it is should i return it and pay 300 more and buy at a pool supply store? Or take a chance and keep it
Dolphin Quantum
- Thread starter jim3672
- Start date
- May 22, 2013
- 2,796
- Pool Size
- 12000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
Welcome to TFP JimDid the company you bought it from say no warranty, did you check with the manufacturer (Home - Maytronics US, Inc) or where is it you picked this info up at ??
I came across it on different online sights. They are saying if it is ordered online the box will have a stop sign on top saying if purchased online the warranty is voided.
According to Maytronics site there are only a few models that are allowed for sale online. The Quantum is not one of them.
- May 22, 2013
- 2,796
- Pool Size
- 12000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
Do you know if the site you bought it from has any disclaimer on warranty ?? If they don't say anything it might be a reason you can use to return it.
I guess it puts you in a spot not knowing if it's worth it to return and get one with a warranty for more $$ or keep the savings and hope nothing happens.
I guess it puts you in a spot not knowing if it's worth it to return and get one with a warranty for more $$ or keep the savings and hope nothing happens.
Ask the company you bought it from through Amazon, most of them seem to honor the warranty from what I've read.
I haven't opened it yet so returning it to amazon shouldn't be a problem. I will call them tomorrow and see what they say about the warranty. If the warranty is voided then i will have to make a decision to keep it or pay more at a pool supply store. Thanks for all your help
I contacted Maytronics about this as well. The Quantum is covered by the warranty if purchased online through Amazon or the online retailer PoolExpress dot com. Maytronics spoke highly of this company in their email and said the Quantum is available for purchase online w/o voided the warranty. However, with that said I purchased the Doheny model because it just went back on sale and was quite abit cheaper.
I had also contacted Maytronics, they told me the same thing. After checking with a local pool supply store I ended up purchasing the dolphin s300i
through them. The 300i came with the caddy, I had to buy the caddy separate with the quantum for 150.00. All said and done it was just 100.00 more for the s300i at my local store. If I ever need service on it there right down the road. I think that alone is worth the extra money. I think we should support are local stores as much as we can.
through them. The 300i came with the caddy, I had to buy the caddy separate with the quantum for 150.00. All said and done it was just 100.00 more for the s300i at my local store. If I ever need service on it there right down the road. I think that alone is worth the extra money. I think we should support are local stores as much as we can.
- May 22, 2013
- 2,796
- Pool Size
- 12000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
You could also check with the local store to see if they would match the online price. They might be willing to give some discount rather than lose the sale.
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