I have a fiberglass Viking Monterey that was installed in 2001. It has a pair of tile dolphins centered in the deep end. The tops of the tiles have been coming off in the past couple of years, and some tiles were fixed by the original installer in the first year or two. There is also some discoloration of the finish in the deep end.
This year when opening the pool, the tiles chipping seems to have accelerated, and half of one of the dolphins came up from the pool while vacuuming. I was able to nudge it back into place (it seems fairly heavy) and then contacted Viking about the issue. I received a response from someone at Latham Pools asking for a copy of the warranty, photos of the situation, and for a form to be filled out.
Submitted all of that and got a response basically saying nothing is covered under the warranty. I'm sure many of you know this, the Viking warranty basically only guarantees that the pool will hold water.
I suspect this is a known issue, and they are trying to avoid paying for the repair. Given that this amounts to wholesale failure of the tile work, I am looking for guidance on how to approach the issue when I contact them again.
Thank you for any help or advice you can provide.