I ordered a superflo pump from Pool Supply World a week ago and received a 'shipping confirmation' a few days later with the UPS tracking number indicating that a label had been printed. Wanting to get the pump asap I kept checking for additional shipping/routing info at UPS but nothing ever appeared other than label was completed. From a phone call and a 'chat' with their 'agents' today they said the order appeared to be lost and that they would turn it over to their 'RMA' department - hello??? - I'm not doing an RMA just looking for a shipment. Having been doing business online for a number of years and also involved in business shipping online orders (not pool supplies) this sounds hokey to me.
They said to give them 24 hours for an answer but I'm not sure what to do at this point. Any suggestions are appreciated.