HELP!!! VSP comm error...do i need a new pump or an electrician?

[cathicool]

Help!

Yesterday, as we were having a new fence replaced, I noticed the pool wasn't "on". I asked the fence installer and he said he didn't do anything. they did plug the circular saw into the gfi outlet (and removed the aquabot plug, but I can't imagine this caused the issue). I figured I'd look at it after the fence guys were finished. So last night I went to turn the pool "on" (pump/filter) and it wouldn't turn on. the check system light was on and in the window, it read "VSP Comm Error". I turned off and then on all the ciruit breakers, but to no avail, I cannot get the pump started.

I have a 60000 gal IG pool with all new equipment (2 years old). I have a Tristar VS pump and a Swimclear C7030 (8 cartridges) filter, a salt generator, and aqua plus controller and solar heat, all installed in 2014.

So what do I do? Do I need an electrician? call the pool company that did the install? Is the pump gonna be so expensive to investigate and fix that I should just replace it? Anything I can do to help myself? Any ideas are welcome.....

 

[JamesW]

Is the tristar controlled from the aquaplus or an on pump controller?

What is the exact pump model number?

 

[cathicool]

hi
it is controlled from the aqua plus. the pump model is SP3200VSPND.


any ideas? thank you!

 

[JamesW]

First turn off power. Check that all dip switches are off. Then check that the two data wires going from the pump to the aquaplus are making good contact. A at the pump should have a black wire that goes to 2 in the aquaplus. B at the pump should have a yellow wire that goes to 3 in the aquaplus.

Once you verify good data wiring, restore power and see if it works.

If it doesn't work, verify that you're getting 240 volts at the pump.