Aquapure keeps resetting to 0% - ideas?

[leibin]

Hello! I have a few year old Aquapure 1400 SWG, and lately, it has been resetting itself to 0% production every few days. Of course, this happened while on vacation and I ended up with Algae that I had to shock. I'm wondering if there is a software bug or something on the unit. Once you reset it back to whatever percentage you want, it works fine for a while and then resets back to 0% on it's own again. Any ideas on this - anyone had this happen with their system?

Thanks in advance!

 

[santacruzpool]

I keep getting the message "Aquapure not found" in the web iaqualink status - it happens a couple of times a month - at the time if I go to the panel it still shows a % production on the LCD, so it might be still producing but I am not sure it is...no bubbles. If I stop and start the system it seems to recover - but I am having a Jandy Tech scheduled to come out to fix it (they have already tried once).

 

[leibin]

I think I've seen that once or twice, but a reboot (full power down, and back up) fixed it as it did in your case. And, I think it was working as it was in yours. My issue is that it's randomly going to zero and seems to be getting more frequent (like every week or less). Just had to shock the pool again, as I'm used to only checking levels about 1-2 times per week when the system is working as it should. I might call Jandy and see if they have any ideas, even though I'm well out of warranty.

 

[Aubie962012]

Ledbin

I'm having this exact same issue. Did you ever figure it out?