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Thread: Just Cancelled our Service

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    Just Cancelled our Service

    We had free maintenance included for 6 months with our new pool. After two months, I have decided I'm tired of battling the chemistry with someone else. They were instructed to add nothing but acid on their weekly visits. Today I saw him pouring something into the skimmer that quickly started to make the water under the waterfall foamy. Three hours later, there is still more foam than usual. I texted our pool builder and asked him to cancel and explained why. He said they probably added "the weekly enzyme that keeps you from having to shock". It's called ProZymes Pool. Is this a necessary treatment? Even if it is necessary, I still plan to cancel. I can't handle having someone else pouring stuff in without telling me. It was a battle to get them to stop shocking weekly.

    Our pool builder has been great. Great job on the build. I just think I'm too hands on to have someone else maintain it. I've almost got everything where I want it. Still working on getting the CYA up to about 80. My main question: is weekly enzyme treatment necessary?
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    Texas Splash's Avatar
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    Re: Just Cancelled our Service

    You made the right call. Weekly enzyme treatments necessary - no. In your case, making sure the SWG is maintaining that FC level for you is priority #1. You have your own TF-100 (or Taylor K-2006C) correct? For your new pool, I would expect you'll have a higher acid demand as that new plaster cures, but other than that, watch your FC. At some point post a full set of test results (your own testing) and we'll gladly look it over for you. Have a nice evening.
    Pat (a.k.a. Texas Splash) ~ My Pool: Viking Fiberglass; 17,888 Gal; Waterway Supreme 2-sp/2-hp pump; Hayward Ctg filter; TF-100 w/ Speed Stir
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    Re: Just Cancelled our Service

    I will probably retest everything tonight. It's been a week since I've added stabilizer and done the CYA test. Fc has been 3. Alk 80. Ph fluctuates between 7.4-7.8. Just add acid almost daily.


    Matt
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    Re: Just Cancelled our Service

    This chart should help you determine your run time. See the link in my sig for more info

    When working to set your run time and % for a SWG, it is recommended to use Pool Math and bleach to get your FC to the target level plus 2-3 FC until you dial in your SWG and you know that it is able to replace the 24 Hr FC Demand. The idea is to keep your pool from going below the minimum while you dial in the % and run time.

    Matt
    2016 Pool Build: 12k IG Blue Granite Pebblesheen, Travertine Coping & Pavers, Pentair IntelliFlo, Intellichlor, Easytouch, Clean & Clear 320, Heliocol Solar - TF-100 test kit w/ SpeedStir
    SWG Run Time Calculator

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    Re: Just Cancelled our Service

    Current readings are:
    FC - 3
    CC - 0
    CH - 350
    TA - 80
    PH - 7.8
    CYA - 55

    I don't know what my calcium hardness has come down. The first time I tested it I got over 600. Then it's gradually come down over the past few weeks. How is that possible? I added two pounds of stabilizer last week. I can hardly tell a difference in the test from last week. I guess I will go ahead and add the rest. I probably need to up my % on the swg. It's only at 40 for 12 hours. But the chlorine is staying steady at 3.


    Matt
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    Texas Splash's Avatar
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    Re: Just Cancelled our Service

    Increasing your CYA to 70 should help on the FC loss. But increase it for now so you don't drop below 3. Add a little regular bleach in a pinch if necessary. As for the CH ... it's good right now so I'd leave it alone. Fill water will probably drive it up later anyways. Don't let the pH go over 7.8 and I think you will do fine.

    PS - Don't forget to add your test kit to your signature.
    Pat (a.k.a. Texas Splash) ~ My Pool: Viking Fiberglass; 17,888 Gal; Waterway Supreme 2-sp/2-hp pump; Hayward Ctg filter; TF-100 w/ Speed Stir
    Vital Links: POOL SCHOOL, RECOMMENDED LEVELS, RECOMMENDED CHEMICALS, Poolmath Calculator, SLAM, Chlorine/CYA CHART.
    If you enjoyed your TFP experience, please consider donating to Support TFP!

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    Re: Just Cancelled our Service

    Ok. Yeah. PH has been tough. I have to add acid almost daily. If not every other day. Alkalinity has stabilized over the past few weeks. I will bump the generator to 50%. It's pretty dang hot right now.


    Matt
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    Re: Just Cancelled our Service

    Update on water:
    FC 4.5
    CC 0
    TA 90
    PH 7.5
    CH 350
    CYA 60-65

    I need to get the CYA up a little more. I've added 4 pounds in the past two weeks. It only raised it about 10-15 ppm. But on a good note, my saturation index is .03. It was .29 a few weeks ago. I went to Leslie's today to look around. He looked at me like I was nuts when I told him I'm not shocking. He gave me a brochure on the importance of shocking weekly. It says you have to do it to keep your CC at 0. I'm at 0 and have been since the pool was filled in June. As far as shocking goes, I don't need to do it unless my CC gets over .5 correct?
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    Re: Just Cancelled our Service

    If you maintain your chlorine at an adequate level, you should never have to shock at all. And even if you do get an algae bloom, don't add "shock", which contains either calcium of CYA. Just use liquid chlorine to raise your chlorine to SLAM levels and follow the procedures outlined on this site.
    50,000 gallon plaster in-ground salt pool with two 60 sq ft DE filters, two Intellichlor IC60 SWGs, two Intelliflo VS pumps, two Whisperflo pumps, two Pentair 400K BTU NG heaters, PCC2000 in-floor cleaning system...two everything.

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    Mod Squad pooldv's Avatar
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    Re: Just Cancelled our Service

    You don't need to shock ever. Just maintain FC above minimum for your CYA at all times, FC/CYA Chart. I have never shocked my pool and it was filled in 2012. There are pics in my sig, it looks a little better than the pools in Rio. Just sayin...
    TFP Moderator
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    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

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    Re: Just Cancelled our Service

    Quote Originally Posted by pooldv View Post
    You don't need to shock ever. Just maintain FC above minimum for your CYA at all times, FC/CYA Chart. I have never shocked my pool and it was filled in 2012. There are pics in my sig, it looks a little better than the pools in Rio. Just sayin...
    Pond water looks better than the pools in rio. I bet someone gets their organs harvested in Brazil over this incident.


    Matt
    19,600 Gallons, 34'x24' Cloud Shape, 3.5'-6'-4', 2 Skimmers, 4 returns, natural gray plaster, Oklahoma Flagstone, NPT Silverstone Ocean Blue waterline and maker tiles, Pentair IC40 SWG, Pentair FNS Plus 60 DE Filter, Pentair Intelliflo 2 VST, Pentair EasyTouch 4, Pentair Intellibrite 5g Color Led light, Polaris 280 cleaner, 1.5 ton moss rock waterfall, 785 sq. ft. exposed aggregate deck, and mosaic crab on bench, TF-100 Test Kit

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    bmoreswim's Avatar
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    Re: Just Cancelled our Service

    Great job on cancelling. Best pool decision you will ever make.
    Maybe they were just testing their really bright LED lights in Rio.
    18'x38' Rectangle (3'-8 1/2' deep w/ diving board) - 27K gal. w/ gray plaster
    Hayward equipment (cartridge filter, 2-speed pump, SWCG, automation) View Our Build
    Coverstar automatic pool cover | StoneMakers concrete retaining wall and decking
    Spring 2013 Build | Dolphin Active 20 robot cleaner | Support TFP!

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    Re: Just Cancelled our Service

    It can be impossible to get a pool service to just stop and listen..... soooo frustrating.

    Those enzyme products help break down sun screen and lotions and stuff. If you are running a public pool or the YMCA - they can be helpful.

    Chlorine will oxidize that stuff as well.

    Their explanation of "This will make it so you don't have to shock" is the typical stupidity. One has nothing to do with the other. Services tend to run the FC the same in all their pools. Since some have higher CYA content - some pools have "mysterious" problems. So they dump enzymes, phosphate remover and algecide in everything.
    16K Gal Plaster | Compupool SWG | Intelliflow VF | TF-100

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    Re: Just Cancelled our Service

    Quote Originally Posted by Fish Outta Water View Post
    Update on water:
    FC 4.5
    CC 0
    TA 90
    PH 7.5
    CH 350
    CYA 60-65

    I need to get the CYA up a little more. I've added 4 pounds in the past two weeks. It only raised it about 10-15 ppm. But on a good note, my saturation index is .03. It was .29 a few weeks ago. I went to Leslie's today to look around. He looked at me like I was nuts when I told him I'm not shocking. He gave me a brochure on the importance of shocking weekly. It says you have to do it to keep your CC at 0. I'm at 0 and have been since the pool was filled in June. As far as shocking goes, I don't need to do it unless my CC gets over .5 correct?
    If in doubt- perform FC overnight loss test (with SWG off and pump running). I found it more accurate indicator of something going on- it takes at least 8 hr interval and you get to see accumulated effect over this interval throughout entire pool. If that is < 1ppm you should be fine.
    44k plaster pool, Pentair 011018 pump, DE6020 filter, LED lights, K2006 test kit

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