Long time lurker, first time poster.
We are 99% complete with the construction of our new pool and we've realized that our builder is not really up to speed on how to set up the automation system. They've spent 2 complete days working on it so far and it's still not working correctly.
So far, when we switch from pool to spa, the valves change over and everything appears to be functioning correctly. The only problem is that no matter how we adjust the settings, we cannot get the Ultra Temp heat pump to kick on.
When I hit either the Valves button or the spa side remote button for 'Spa' the Easy Touch changes modes, the 'Heater' light on the Easy Touch panel lights up, the LED screen on the Easy Touch system says 'Heater' but the heater will not start. On the heater, the 'Remote' setting is set to RS-485 and the heartbeat symbol is flashing like it's communicating but it will just not come on. On the Easy Touch panel, it says the spa temp is 88 degrees and the setpoint is 100 degrees.
For settings on the Easy Touch, we have the settings as follows:
Under 'Heat' we have Pool setpoint at 80 degrees, heat source as 'Ht Pmp'.
Under 'Heat' we have Spa setpoint at 100 degrees, heat source as 'Ht Pmp'.
Under 'Settings' the 'Manual Heat' is set to 'On'.
Under 'Settings' the 'Heat Pump Com' is set to Yes for Enable, Yes for Heating, No for cooling.
For wiring, we have a yellow and a green wire connecting the Ultra Temp heat pump to the Easy Touch. On the heat pump, the yellow and green are connected to pins 2 & 3 on the RS-485 connector block.
On the Easy Touch, this is where it's very confusing. The yellow and green are currently landing on pins 2 & 3 of the 'Com-Port' connector block. The Intelliflo pump is also connected to these same pins. Others have suggested connecting the yellow and green wires to the 'Heater' block, that didn't work, splicing the yellow and green into the 'Elec Ht' connector, that didn't work.
At a loss as to what to do next.
Any suggestions would be greatly appreciated.
One last question. This Easy Touch system also has the integral salt generator controller. There are 2 circuit boards in the controls section of the control panel. A small one that I believe is for the salt generator and a large one where everything else lands. There is a small bundle of 4 wires that is connected to the Com-Port pins on the large board and the other end is hanging loose. It looks like the loose end should be connected to the Com3 pins on the small board. Can anybody confirm this? The contractor said he thought it was hanging loose when he first opened the panel but I'm not convinced he didn't pull it loose when he first opened the controls compartment.
Wow, long first post. Any assistance would be tremendously appreciated. We're at a loss at this point on what to do next other than to hire another contractor to finish the controls install. Seems crazy to have to do that but unless we can figure it out, I don't think we have any other choices.