Hi All! I'm a new pool owner and looking for some help after ready to give up with the stores and pool builder.
I just got mine finished at end of last season, swam for a couple weeks and had to close the pool. Opened it up a month or so ago and it was pretty cloudy. Pool builder came and shocked it and water eventually cleared up for a few days but then it became cloudy again. I shocked it and it cleared for two days then clouded again. I've been fighting it for last two weeks. Last week I added a total of about 10 bags of burnout, ph up, ph down, CYA, calcium, clarifier etc - nothing seemed to help and it was about $400 worth of stuff. My chlorine levels kept dissapating fast. I couldn't get them to stay above 2 and they kept falling fast. Friday, the pool store owner said I perhaps had a "chlorine demand" and now that I added my free chlorine and total chlorine were withing 0.5, one more shock should do it. I added 6 more bags of burnout and then my pool service company finally came and added 4 gallons of liquid chlorine. On Sunday it was a little clearer but still not so much. My levels were safe enough to swim but still cloudy. After the kids swam, I decide to shock once again and poured in 12 gallons of liquid chlorine. My chlorine level finally shot up really high, though not sure how high since my electronic tester only goes up to 10 and the stick I used turned really dark purple so I know it was a lot more than 10 ppm.
However, pool was still cloudy Monday. I changed my filter for a cleaned one and this morning it started to look a little clearer. I was able to see shallow end (though still hazy) but not deep. Apparently the pool service company came today while I wasn't here. My son said he didn't think he added anything but he did vacuum the pool. It is now fully cloudy again.
I tested my water this evening and here is where I stand:
TC HI (>10)
What would you suggest I do at this point? Just wait it out? I'm assuming my chlorine will continue to drop fast. Do I shock it some more? If so, do I use burnout or should I get more liquid chlorine?
I'd also like to understand what is causing this.
A few more facts/concerns. I'm wondering if I have a lack of circulation and if my SWG is working properly - it may need to be cleaned - I'm having the builder out tomorrow to help me with that.
I have my pump running on high from 10 AM to midnight then it goes to low speed from 12:45 AM to 9:45 AM.
I have my aux pump running from 10 AM to midnight.
I'm not sure if the builder did a good job laying everything out.
I have two main drains, two skimmers in pool, three returns in pool, two spa drains, one cascade return and eight spa jets.
My main pump is hooked up to pull from either spa drains (spa mode) or two skimmers (spillover or pool mode).
It returns to either spa jets (spa or spillover mode) or pool returns (pool mode).
My aux pump pulls from the main drain and returns to my bubbler in the shallow kiddie area, 4 laminar jets and/or water slide. Most of the time only the bubbler is on.
I am concerned that since we generally leave it in spillover mode, it's only pooling water from the top of the pool (skimmers) and returning it to the spa. The water at the bottom of the pool may not be filtered so well. Therefore I run the aux pump most of the time which pulls water from main drain in deep and returns to bubbler in kiddie area. I am having the builder put in a flow meter so I can confirm that pool is changing over properly but not sure if the circulation system is an issue.
Any help you can give will be appreciated.