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Thread: NEW Saltwater Pump Not Working

  1. Back To Top    #1

    Join Date
    Jul 2016
    Location
    Marshfield, VT
    Posts
    4

    Unhappy NEW Saltwater Pump Not Working

    Hi Folks! I'm new to TFP and really hoping you guys can help. I have a new saltwater pool pump system (Intex) after our old one died. When I set it up (inlet hose letting water into the pump first, and then releasing the outlet hose; not sure if I'm using the right lingo... anyway..) I made sure that the air was out of the system, and I turned it on. It just hummed. I figured it would start in a minute, and I let it do it's thing. Well, it kept humming then started to smell kinda like burning plastic and wisps of smoke came up. I called Intex and after a long conversation, they sent me a new pump motor. Well, I just set that one up tonight taking extra care to make sure that no air was in the system. Yet, again, when I turned it on, it just hummed and did not move water at all. I turned it off, checked the hoses, and even changed the darn hose (thinking maybe something in it was blocked that I couldn't see), and nothing worked. (It should be noted that I disconnected the skimmer and other things inside the pool to make sure there wasn't a blockage there either.) At this point, I don't know what to do... My pool is green (I know, I need to get shock for it), and my relatives are coming to my house in TWO WEEKS. Help!!!
    Intex Above Ground Pool, 48" X 16'
    Intex Saltwater System

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    Join Date
    Apr 2013
    Location
    Sacramento, CA
    Posts
    2,769

    Re: NEW Saltwater Pump Not Working

    Pictures pictures pictures!!!

    Welcome to TFP


    I believe something is blocking water from the pump. Try this: set it up correctly. then disconnect the hose from the pump at the pump. Water should com pouring out of the hose. If not there is the problem.

    Pictures and try that.

    We don't shock pools on here We SLAM pools. I suggest you read through pool school and learn the TFP method for pool maintenance.
    22k gallon IG pebblefina, Jandy 1.5 HP VS, Jandy CV Cartridge filter, Fafco solar panels, Polaris 360 supply side cleaner, waterfall

  3. Back To Top    #3

    Join Date
    Jul 2016
    Location
    Marshfield, VT
    Posts
    4

    Re: NEW Saltwater Pump Not Working

    Thank you for your quick response!!!! I have done the disconnect of the hose from the pump on both sides, and each time water pours out. (I don't have a plunger/stopper on the pool side of the outlet hose, so water always pours out.) I have wiggled the hoses, and can see water swish inside the clear tube of the pump (the section with the saltwater generator), but that's the only movement I get. The pump doesn't want to move water at all... I don't understand it.

    I would get pics, but it's a complete downpour outside right now.


    Quote Originally Posted by gwegan View Post
    Pictures pictures pictures!!!

    Welcome to TFP


    I believe something is blocking water from the pump. Try this: set it up correctly. then disconnect the hose from the pump at the pump. Water should com pouring out of the hose. If not there is the problem.

    Pictures and try that.

    We don't shock pools on here We SLAM pools. I suggest you read through pool school and learn the TFP method for pool maintenance.
    Intex Above Ground Pool, 48" X 16'
    Intex Saltwater System

  4. Back To Top    #4

    Join Date
    Feb 2009
    Location
    Paradise (Hampstead, NC)
    Posts
    333

    Re: NEW Saltwater Pump Not Working

    Disconnect the hose from the pump to the filter. Does the water pour out? If yes but the pump won't run, something is binding the impeller or the shaft.
    16X32 AB, Pentair SD filter, 3/4hp Pentair Optiflo, CircuPool RJ30+ swg, TF 100

  5. Back To Top    #5

    Join Date
    Jul 2016
    Location
    Marshfield, VT
    Posts
    4

    Re: NEW Saltwater Pump Not Working

    Yes, I checked both lines. Water POURS out when disconnected from the pump.

  6. Back To Top    #6

    Join Date
    Jul 2016
    Location
    Marshfield, VT
    Posts
    4

    Re: NEW Saltwater Pump Not Working

    So the impeller or shaft on a new pump won't work. Awesome... how do I fix it? I can't wait another 4-6 weeks for yet another new motor

  7. Back To Top    #7

    Join Date
    Feb 2009
    Location
    Paradise (Hampstead, NC)
    Posts
    333

    Re: NEW Saltwater Pump Not Working

    Disconnect the motor from the system. Plug it in BRIEFLY to see if it runs. If all it does is hum, unplug it immediately and see if you can turn the impeller by hand. Something may be caught in the impeller, or the shaft may be binding in the bearings. It is pretty normal to watch factory motor assemblers smack a new motor with a mallet to "realign" a motor. I DO NOT recommend someone do this without experience! Check to see if there are any Youtube videos on that pump. Even if the filter were completely plugged or valved off, the motor would still run.
    16X32 AB, Pentair SD filter, 3/4hp Pentair Optiflo, CircuPool RJ30+ swg, TF 100

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