This one may get long winded...my apologies.
Had a new pool constructed in the fall. Completion/fill date was November 12, 2015.
The pool is 12,000 Gallons with Quartz Aggregate plaster in Caspian Sea.
Since the time our startup was completed; within 3 days of fill, I've never been happy with the look of the plaster. During those 3 days, I brushed all of the plaster 3 times per day and continued to do so for the following 10 days; 14 days in all. At that time we went to 2 days per week and still brush the entire surface 2 days per week.
The PB used a third party company for startup and I called them back several times in late November and December to express my displeasure with the look of the plaster. I was told it was mottling several times and that it was normal.
I mentioned several times to the PB themselves. The site super came by in January and said it looked normal for a new pool and that the white streaks and spots were remaining dust and would eventually go away.
Fast forward to now...they have not gone away. The marks that were there on day 3 are still there today. The haven't gotten worse, but they also certainly haven't gotten better.
Add to this that a neighbor/friend just finished a pool last week with the same builder using the same plaster. His startup process was night and day different to mine. PB still used a third party, but a different one. From my research, and from my neighbor point blank asking, they did an "Acid Startup" on his pool to properly dissipate the plaster dust. This process took 4 or 5 days and during that time, many, many gallons of acid were added. End result, his plaster (again, same as mine) looks fantastic!!
I've filed warranty with the PB and they are coming by this morning to take a look. They've also agreed to go over to my neighbors place with me to compare and contrast.
At this point, I am now convinced that my pool startup was not done correctly. From my research (thanks Google) it appears that they did a traditional startup on my pool, thus not adequately exposing the quartz, leaving dust behind.
My question is, can they do a proper startup now that it has been 8 months by doing a 4 or 5 day acid bath? If not, is the only other solution to re-plaster the pool?
Any advice or comments are appreciated.