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Thread: HELP Recently Installed in ground pool with 25 holes in liner- who is to blame

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    Join Date
    May 2016
    North Andover

    HELP Recently Installed in ground pool with 25 holes in liner- who is to blame

    We had our pool installed in August of 2013 and two years later in August of 2015 we realized we were losing water. 25 small holes and slices were found in the liner. The dive guy said it was probably caused by the friction of the robot vacuum going over the small stones under the liner and the slices he wasn't sure but they were in the corners so maybe from brushing. We have never brushed our pool, we have only ever used the robot vacuum.

    When they first installed we found a couple rocks under the liner of the swim out. They came back out and removed them. We also found a couple on the stairs but haven't removed them yet because we would have to drain so much water. Now we have so many small holes and 25 patches on our not even three year old pool. Our installer said he will split the cost of the liner and do the we would need to pay about $1000 for the liner plus the cost to refill the pool which is about $800. We have already paid $350 to have the patches put on. Feeling really frustrated and want to know if anyone has a concrete base and know what the expectation is from an installer.
    Install August 2013, In-Ground Salt Water Vinyl Pool, Hayward Variable speed Pool Pump and Filter, 28,000 Gallons, North Andover Massachusetts

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    BobbyR's Avatar
    Join Date
    Jun 2013
    Toronto, Ont

    Re: HELP Recently Installed in ground pool with 25 holes in liner- who is to blame

    My expectation of my installer would be that he thoroughly clean the shell before dropping the liner. We just replaced our liner and they were very careful to ensure there were no stones or other debris in the pool before dropping it in. Stones under a new liner is a major no no. If he is paying for half the liner maybe you can get him to pay for half the water too.

    $800 to fill the pool. Wow.
    Lagoon 40x22, Vinyl, 27,000 gal, 1HP WhisperFlo Pump, Pentair 60 gpm Sand filter, Hayward Brominator (used for chlorine pucks only when away), Rheem gas heater, Dolphin M4 Robot
    Waterfall on separate dedicated pump

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